• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 12 Dec 17

Financial Protection Specialist Team Manager

Financial Protection Specialist Team Manager

Financial
• Leads a team of Financial Protection Specialist (FPSs)
• Manages productivity of the team, providing coaching and motivation to the staff to achieve product sales targets
• Build rapport and relationships with referral partners to garner active referral support for the team

Service / Compliance
• Supervises the team in delivering a consistent quality customer experience
• Ensure that FPSs embrace bank prescribed sales methodologies in their sales and service activities
• Manages operational risk and ensure that the Bank's operational standards and requirements are adhered to.
• Ensure that FPSs are also well trained and observe all operation risk management laid-down procedures and that the team achieves satisfactory Audit ratings

People
• Be a role model for FPSs in embracing and displaying Core Values of the Bank
• Provide effective communications and feedbacks to and from the team.

Reporting:
• Direct reporting to a Cluster Manager in Branch Banking
• Matrix reporting to Head FPS, Branch Banking

Qualifications
• At least 4 years' relevant working experience in the banking and financial services industry with a strong track record in financial product sales
• University degree
• Excellent interpersonal, communication and analytical skills
• Effective management skills with strong leadership qualities
• Possess initiative, drive and ability to work independently as well as in a team