Provide critical day-to-day production support, incident and crisis management primarily for a variety of colocation offerings.
Ensure thorough response in entire incident response life cycle.
Operational risk management of a complex, fast-moving, Equities trading business.
Proactive management of production services by measuring and monitoring availability, and overall system health.
Experience in technical and operational support for electronic trading systems
Solid knowledge and experience in incident management lifecycle.
Experience supporting applications in a Linux or Unix environment, with sound knowledge of incident and release management process.
Systematic problem-solving approach, coupled with outstanding verbal and written communication skills with other groups, technology teams, and business users.
Strong, committed and reliable team player and strong communicator, able to take direction but also willing to contribute to discussions on design and strategy.
Solid analytical and problem solving skills with appreciation of technical risk.
A sense of ownership and drive.