End User Services Team Lead, AVP End User Services Team Lead, AVP …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 18 Jul 21
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 18 Jul 21
Competitive
OCBC Bank
End User Services Team Lead, AVP
To ensure executive users can effectively and productively use established and new collaboration technologies and to maintain a good experience, including office automation tools, desktop, and mobility technologies.
Candidate will lead the team of engineers to ensure good employee experience in the space of end user computing.
Responsibilities:
  1. Manage a team of desktop engineers' deliverables across Service, Risk, Financial and People pillars.
  2. Ensures team's service meet the agreed-upon SLAs and highlight/resolve key Risk related issues.
  3. Manage escalations, workload, and assignment across the team.
  4. Handle and support senior management users (including Management Committee members) and internal senior managers.
  5. Drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey.


Qualifications
  1. Bachelor's degree in the field of Computer Science / Information Technology with at least 5 years' experience in a similar capacity for financial institutions, of which 2 years leading a team of IT engineers or similar functions.
  2. Strong analytical skills to create business reports that provides insight into key data points and present the results of data analysis confidently to senior managers.
  3. Ability to guidance and implement technical solutions together with diverse teams across engineering, infrastructure, and application services.
  4. Strong experience and independent in handling and supporting senior management users (including Management Committee members) and internal senior managers.
  5. Strong understanding in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.
  6. Versatile in learning and desire to remain up-to-date with changes in technology.
  7. A strong team player and able to work effectively at different levels of the organization with good communication (both verbal and written) skills.
  8. Experience in Microsoft Power Platform Management (e.g. Power BI, Power Automate), scripting skillsets is preferred.
  9. As most of our VIPs are on iOS mobile devices and next 3 years target to move to mobile world, experience in MacOS and iOS devices, Mobile Device Management (MDM) and mobile security are strongly preferred.
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