ETrading Client Services - Project Manager ETrading Client Services - Project Manager …

Saxo Capital Markets Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 23 Jun 21
Saxo Capital Markets Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 23 Jun 21
Posted by:
Luona Zhai • HR Manager
Posted by:
Luona Zhai
HR Manager
The ETrading Client Services team services Saxo Bank’s institutional API clients. We are a global team working across Saxo Bank’s offices in London, Copenhagen, and Singapore, operating 24/5½ on behalf of our clients. The team sits under the Trading & Market Access organization within the Bank. We manage clients through the pre-sales and onboarding phase, monitor their execution & liquidity, and deal with any issues that may arise.

Job Description

The role of Project Manager has three broad responsibilities:

Pre-Sales Support & Onboarding: 

  • managing the onboarding of new clients
  • Onboarding pipeline management & lead evaluation
  • Client needs/offering gap analysis & explanation (internal with Sales Rep & external with Client)
  • Demo client configuration, development assistance, and support
  • Live client configuration, certification & hypercare

Live Trading: 

  • post go-live management of clients
  • Setup issue troubleshooting/resolution
  • Credit monitoring
  • Liquidity & execution monitoring, evaluation, optimization… (i.e. is this the best solution for this client)
  • New Vendor / New Solution testing/UAT
  • Ad-hoc reporting & investigation

Problem Resolution: 

  • issue management & resolution for clients
  • High touch Client contact & communication.
  • Diagnosis, workaround, and resolution of problems (internal, vendor, LP)
  • Specification & managing follow-up with appropriate department for fixes
  • Log analysis & end-to-end traces of issues
  • Matching & exposure break resolution

Your profile

As a person you are results-driven, outgoing and a team player. You are curious of nature and take ownership of your tasks. We take pride in our client service, by putting our clients first and we look for a person that share that same passion for always giving the best client experience. We are looking for a candidate with the following background and qualifications.


  • A degree in a numerate subject, ex. economics/finance, mathematics, or the sciences
  • At least 3 years of work experience in a similar role or internship
  • Experience in working with data (ex. reporting, reconciliation, analysis)
  • Experience in a customer-facing or support role
  • Capable of participating in the team’s 24/5½ shift coverage. There is a rotating 2-week duration morning shift running from 06:00 to 15:00 Singapore Time.

Skills & Knowledge:

  • Proficiency in Microsoft Office (Excel, Power BI, Word, PowerPoint)
  • Past experience working with FIX Protocol
  • Past experience participating in project work, planning, or in support of a project manager
  • Past experience preparing documentation, presentations, or proposals
  • Past experience communicating directly with clients in-person or via phone & email
  • Past experience working with data in SQL
  • Strong interest in finance and trading
  • Strong general IT/technical skills
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