ETrading Client Services - Project Manager ETrading Client Services - Project Manager …

Saxo Capital Markets Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 23 Jun 21
1
Saxo Capital Markets Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 23 Jun 21
1
Posted by:
Luona Zhai • HR Manager
Posted by:
Luona Zhai
HR Manager
The ETrading Client Services team services Saxo Bank’s institutional API clients. We are a global team working across Saxo Bank’s offices in London, Copenhagen, and Singapore, operating 24/5½ on behalf of our clients. The team sits under the Trading & Market Access organization within the Bank. We manage clients through the pre-sales and onboarding phase, monitor their execution & liquidity, and deal with any issues that may arise.

Job Description

The role of Project Manager has three broad responsibilities:

Pre-Sales Support & Onboarding: 

  • managing the onboarding of new clients
  • Onboarding pipeline management & lead evaluation
  • Client needs/offering gap analysis & explanation (internal with Sales Rep & external with Client)
  • Demo client configuration, development assistance, and support
  • Live client configuration, certification & hypercare

Live Trading: 

  • post go-live management of clients
  • Setup issue troubleshooting/resolution
  • Credit monitoring
  • Liquidity & execution monitoring, evaluation, optimization… (i.e. is this the best solution for this client)
  • New Vendor / New Solution testing/UAT
  • Ad-hoc reporting & investigation

Problem Resolution: 

  • issue management & resolution for clients
  • High touch Client contact & communication.
  • Diagnosis, workaround, and resolution of problems (internal, vendor, LP)
  • Specification & managing follow-up with appropriate department for fixes
  • Log analysis & end-to-end traces of issues
  • Matching & exposure break resolution

Your profile

As a person you are results-driven, outgoing and a team player. You are curious of nature and take ownership of your tasks. We take pride in our client service, by putting our clients first and we look for a person that share that same passion for always giving the best client experience. We are looking for a candidate with the following background and qualifications.

Background:

  • A degree in a numerate subject, ex. economics/finance, mathematics, or the sciences
  • At least 3 years of work experience in a similar role or internship
  • Experience in working with data (ex. reporting, reconciliation, analysis)
  • Experience in a customer-facing or support role
  • Capable of participating in the team’s 24/5½ shift coverage. There is a rotating 2-week duration morning shift running from 06:00 to 15:00 Singapore Time.

Skills & Knowledge:

  • Proficiency in Microsoft Office (Excel, Power BI, Word, PowerPoint)
  • Past experience working with FIX Protocol
  • Past experience participating in project work, planning, or in support of a project manager
  • Past experience preparing documentation, presentations, or proposals
  • Past experience communicating directly with clients in-person or via phone & email
  • Past experience working with data in SQL
  • Strong interest in finance and trading
  • Strong general IT/technical skills
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