ERP Support Consultant / Developer ERP Support Consultant / Developer …

Capgemini
in Singapore
Permanent, Full time
Last application, 26 Feb 21
60000-100000
Capgemini
in Singapore
Permanent, Full time
Last application, 26 Feb 21
60000-100000
Posted by:
Jessica Ng • Recruiter
Posted by:
Jessica Ng
Recruiter
Azqore is using Microsoft Dynamics 365 Finance and Operations as its ERP system. We currently use the Finance and Project module. All our employees log timesheets and enter their time on various projects (external and internal) as well as expense reports via the application.

Azqore is looking for someone with a background in development and/or consulting in Microsoft Dynamics 365 Finance and Operations version 10.x Cloud to support and maintain its ERP solution. With a strong knowledge in the finance, project and purchasing modules, the candidate should be able to manage both day to day user support and the governance process to evolve the software to best fit the requirement of the organization.

 

The ideal candidate will have a background in consulting or business analysis gained in implementation of ERP solutions, preferably Microsoft Dynamics 365 Finance and operations and will have a strong functional and technical understanding ERP solutions. He/she will have strong communication skills and experience in servicing a geographically remote user base. Experience in cloud solution will be an advantage. Fluent English is essential. Knowledge of French is an asset.

Helpdesk

1.Helpdesk response topics include:

  • Login issues
  • Timesheet and Expense Report
  • Delegation creation
  • Monitor and fix/delegate Workflow Stoppage
  • Support HR and Purchasing

2.Helpdesk response topics include:

a.Login issues

  • Clear cache; Profile expiry; User disconnect / deletion of profile; ID and password for Chrome

b.Timesheet and Expense Report

  • User error search and process challenges; Redirecting for single instance delegates; Recall for changes to submitted/approved; time and expenses; Restarting workflows; Communicate regarding missing Project IDs

c.Delegation creation

  • Timesheets; Expense Reports; Approvals

d.Monitor and fix/delegate Workflow Stoppage

  • Troubleshoot and solve issues stopping workflows; Delegate to appropriate people; Test to resolution

e.Support HR and Purchasing: 

  • Troubleshoot issues; Help Quality Assurance (QA; Testing)

f.Project Management module support (next module)

g.Procurement module support (next module)

BA/Dev Work

ERP Run Activities

Make all functional processes operational through MS Dynamics 365

  • Assist with all business lines for project configuration and change in the ERP
  • Ensure that these processes meet current and future business needs
  • Propose process and operating mode optimizations, productivity gains

Improvements

  • Process design functionality of the tool
  • Implementation and delivery/tests assistance until Go Live

Design Documentation (configuration)

  • Business Requirements Documentation and Specifications Requirements Documentation
  • Submit in-house development estimates for arbitration

Supporting End User Modifications

  • Definition and organisation of training: basic training for new users, training on new functionalities for all employees.

1.ERP Change Activities

Upgrades

  • Organization and management of non-regression tests (preparation of test schedules, test cases and test sets corresponding to the test cases). Participate in and monitor the tests / Automated Testing
  • QA of Upgrades

Communicate ERP related change requirements to Azqore development team

2.Create, Maintain and Improve Documentation

Write notifications to users (Change management communications)

Documentation for Azqore Academy

  • Create/assemble/maintain FAQs composed of:  QRGs; Large Reference Guides

Documentation and Support for Training

  • Documentation
  • Instructor led training
  • Computer Based Training design and build
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