EFX Support, Financial Market Services EFX Support, Financial Market Services …

KGI Securities (Singapore) Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 26 Nov 20
Competitive
KGI Securities (Singapore) Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 26 Nov 20
Competitive
Reporting to the Head of Sales, you will be responsible for attending to clients' inquiries such as trading platforms' functionalities, platforms setup, connectivity and troubleshooting.

Responsibilities

  • Provide first line support by responding to clients' calls and emails inquiries including questions about trading platforms' functionalities, platforms setup, connectivity and troubleshooting
  • Ensure users' queries and problems are followed up and resolved promptly and effectively through a systematic tracking/follow up process
  • Conduct trading platforms update and liaise with vendors on technical and infrastructure issues
  • Ensure IT deliverables have proper quality control through unit/integration test, UAT and proper handing over to production
  • Work closely with eFX and Sales Department to collate and communicate their requirements into visible project plans
  • Run the project on a day-to-day basis within specified quality, time and cost constraints

Requirements

  • Minimum a Diploma or Degree in IT, Business Administration, Finance or related fields with at least 3 years of relevant experience
  • Possess CMFAS M1A, M2A, M5, M6 and M6A or equivalent license will be an advantage
  • Financial products knowledge
  • Experience with MT4 is preferred
  • Good command of both written and spoken English and Mandarin in order to manage English and Chinese speaking clients' queries and issues 
  • Excellent communication skills and relationship building skills
  • Client centric with a passion to go the extra mile for clients
  • Self-motivated and highly independent individual who is able to multi-task and results-oriented
  • A committed, and confident team player with the ability to respond positively to request for assistance
  • Competency in Microsoft Excel, PowerPoint and Word
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