• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-09-19

Documentation checker

Documentation checker

  • Ensure document submitted by the Business Units are properly authorized and conforms to various policies and regulatory requirements (e.g. Anti-Money Laundering, Know your client etc).
  • Completeness checks on required documents submitted
  • Manage exception and escalate to Team Lead / Section Lead where applicable
  • Manage operations risk pertaining to his/her own area of work by doing self-assessment and control checks
  • Provide timely feedback and coaching on staff performance
  • Identify areas of weaknesses and improve operation quality
  • Review and track ageing reports for long-outstanding items and get the support from business units to respond timely
  • Handle customer complaints and ensure appropriate actions are taken to minimise the impact and prevent future occurrence.
  • Manage and motivate the staff to achieve the department's goals and objectives
  • Review and track ageing reports for long-outstanding items and get the support from business units to respond timely


Qualifications
  1. Key Performance Indicators (KPIs)

  • SLA - Ensure processing is completed within agreed SLA
  • Error Rate - Achieve zero human error rate and operating losses.
  • Customer Service - Zero customer complaints
  • Fully conversant with process/SLAs/regulatory requirements.
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