Director, Service and Operations Principal Director, Service and Operations Principal …

Ethos BeathChapman
in Singapore
Permanent, Full time
Last application, 15 Jan 21
SGD16000 per month
Ethos BeathChapman
in Singapore
Permanent, Full time
Last application, 15 Jan 21
SGD16000 per month
Ethos BeathChapman
The Service Operations Principal ensures the delivery and optimization of operational processes and procedures for maximum efficiency while maintaining quality standards. The candidate is responsible in the implementation of new processes and procedures to improve customer experiences and system resiliency through continuous improvements accordance
to ITIL practices.
The candidate possess strong and proven leadership in leading the department to achieve Service Operations KPIs and high quality of standards. The candidate is able to communicate with both internal and external key stakeholders in supporting the department strategies and roadmap.
Requirements / Qualifications:
  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • At least 15 yrs of Technical / Application
  • Proven track record of leading Service Operations Teams. Strong collaboration and teaming experience and ability to work with both senior leadership as well as operational and working level executives
  • Excellent relationship and stakeholder management skills and capable of teaming with people across all levels of a large and complex
  • Proven track record for managing IT budget and drive key IT strategies related to Service Operations.
  • ITIL v3/v4 certification and strong service oriented experience /
  • Knowledge and understanding of IT industry environment and business need
 
In Brief
You will oversee the service operations responsibility
  • Incident management
  • Crisis/Problem management
  • Stakeholder engagement
  • Monitoring of system dashboard
Must have
Ø  Strong leadership
Ø  Fast turnaround time <0.5days
Ø  Should you come from the healthcare, public sector and established System Integrator industry backgrounds, it would be a great advantage for you.
  

EA No: R1442448
BeathChapman Pte Ltd
EA License No: 16S8112
Company Overview

Ethos BeathChapman (EBC) is a global group of executive recruitment experts in Australia, Asia and EMEA, with a broader network beyond. We connect exceptional people to exceptional companies.

Our multidisciplinary expertise covers corporate and specialised functions across Financial Services, Technology, Fintech, Legal, Accounting, Risk and Compliance recruitment markets, among others.

Established 2005 in Sydney, EBC’s mid-sized agility and solutions-focused approach enables us to flex where traditional search consultancies have failed, and scale beyond the reach of boutiques, in designing highly flexible solutions that address the client’s unique needs.

Today, we have six offices worldwide in Australia, Singapore, Hong Kong, Japan, Netherlands and the UK. EBC is part of the Nikkei-listed Will Group, Inc. We also own Quay Appointments and CONNECT, the staffing and managed solutions specialists.

Let’s connect, and make exceptional happen, together: www.ethosbc.com 

MOM licence no. 16S8112 | Reg No. R1220502

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