• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 01 Oct 17

Digital Product Owner, Online FX, Wealth Management

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Help transform the way Wealth Management products and services are delivered to clients.
The Bank is aiming to grow Online FX revenue at double-digit rates. This Product Owner and Business Lead role enables this objective, by ensuring agile technology projects (that improve the client experience and frontline productivity) are aligned to business needs. As the subject matter expert you will provide input on business requirements, review technology project plans from the business perspective, and ensure new technology capabilities are embedded in business processes to deliver benefit. Ensure smooth execution on the ground, and communicate the changes delivered to segment management.

Key Roles and Responsibilities

Roles and Responsibilities:-
  • Review and understand key business policies and processes in Wealth Management, with an emphasis on client interactions and front office productivity (e.g., process of initiating and completing the sale of FX). Identify critical pain-points, and articulate how planned / in-flight technology projects will solve them (e.g., change paper forms to electronic workflows).
  • As Product Owner (PO) you will develop and maintain a vision for agile technology projects and be responsible for communicating the vision to the scrum team. Be responsible for agile technology projects and features from concept to final implementation.
  • As PO you will work with architects, business stakeholders and development teams to ensure that business, quality and functional goals are met with each release. Be responsible for the design, usability, quality and delivery of agile technology projects and features.
  • As PO you will be the key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of the agile development lifecycle. As PO you'll need to understand both the engineering and business side of releases and be ultimately responsible for representing the end user's needs.
  • Provide business input on requirements to the technology project teams. Work with subject-matter experts in product teams, front office and operations on requirements (e.g., a new electronic workflow to simplify layers of checking, or to auto-populate repeated fields in client forms). Prioritise "must have" items vs. "good to have".
  • Review technology plans and design specifications, to ensure business requirements are met and that benefits will be delivered. Identify impact on critical processes within the Bank's operational risk framework, and work with process owners and project teams to ensure robust controls.
  • Work with technology project teams to develop test plans. Co-ordinate business users to test new platforms or technology features that are developed. Ensure final delivery meets user needs.
  • Work with stakeholders in the front, middle and back offices to ensure successful "go live" of projects, from the business perspective. Develop commercialisation plans and training material, co-ordinate briefings, design and execute communication plans. Gather feedback post-implementation, and track benefits captured.
  • Participate in project review meetings and identify/highlight any potential issue that may impact project's cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track
  • Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution.
  • Coordinate with Regional and Country counterparts / stakeholders in delivering the above. Role is global, physical location is with the global Wealth Management team in preferably Hong Kong or Singapore. May require occasional travel depending on specific projects.
Key Measurables:-
  • Projects successfully completed; business impact achieved from them.
  • Effectiveness of execution in projects, within scope of responsibilities listed above.
  • Feedback on quality of work by stakeholders and senior management.


Qualifications and Skills

Qualifications and Skills
  • 5+ years' experience in a product-related or change/transformation role of a bank's wealth management preferably as a digital online FX product owner. Demonstrated knowledge of how wealth management processes and technology systems work.
  • Must have previous experience as a Product Owner or Business Lead for Digital technology projects for Relationship Manager's and/or Clients in Wealth Management.
  • Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus.
  • Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously "see the big picture" and manage the details of implementation; ability to follow through on execution.
  • Desirable: Experience in lean / six sigma process improvements.


How To Apply

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.