Desktop Support Engineer

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 12 Dec 17 2017-12-12

Desktop Support Engineer

  • Citrix or vmware
  • Desktop admin / desktop support
  • 5+ year's computer service experience using Win7 and VDI
  • 5+ years of direct customer contact face to face I.T. desktop support, preferably in a large organization
  • Strong team player with service-oriented attitude and customer focus, Strong problem solving and analytical skills
  • Strong research and problem solving abilities are required to fix unknown issues
  • Must be able to work shift hours when being scheduled, including weekends if required and public holidays possess strong multitasking skills
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, Blackberry etc.), hardware/software and general technology trends along with drivers issue
  • Working knowledge of Active directory and blackberry management along with Citrix & VDI tools (Appsense & Systrack vrops)
  • Excellent verbal and written technical documentation skills
  • Strong knowledge on MDS Products (Factset / Bloomberg / THOMSON REUTERS EIKON)
  • Troubleshooting WIFI, printing, network issues, Shared Folders / Mailboxes quickly
  • Maintaining accurate documentation of work done and updating records
  • Experience using Service Now helpdesk ticketing system
  • Excellent PC hardware/software troubleshooting skills Windows 7 and knowledge on windows Profile management including local and roaming profiles
  • MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook)
  • Lync 2010 & 2013 login and profile issues, Skype Business
  • Various remote access solutions (i.e. Blackberry Console, Good Console, VPN, Citrix Director)
  • Ensure all work activities adhere to the policies and procedures
  • Root cause analysis, attend weekly global call with engineering, problem management. Liaise with product owner or engineering
  • BCP management, maintenance and support (i.e. Isolation testing, Periodic readiness check)
  • Able to communicate clearly and effectively across all levels
  • Excellent team player & Pro-active, positive personality and "can-do" attitude
  • Strong learning capability and committed to self-development
  • Able to adapt to changes and have flexibility in performing the support role
  • Able to work 24/5 shifts (Rotational shifts including night shifts)
  • Additional working hours as required (including public holidays / weekends for BCP testing's occasionally)


Qualifications
About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
#LI-UB2
关于高知特
高知特(纳斯达克 100 : CTSH )是世界领先的专业公司之一,在现今数子化的时代,高知特帮助客户转变业务、改善营运和优化技术模型。我们在行业中独特的咨询方法,可以帮助客户构思,创建更具创新性和高效率的企业。高知特总部位于美国,我们在 " 财富 " 杂志 500 强排行榜上,排名第 230 位,并持续被评比为世界上最受尊敬的公司之一。
若要 了解更多高知特如何帮助客户领先商机与领导数子化,请莅临我们的网站 www.cognizant.com 。