Desktop Engineer (VIP Support) Desktop Engineer (VIP Support) …

Jobster Private Ltd
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 24 May 20
$4000 - $5000
Jobster Private Ltd
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 24 May 20
$4000 - $5000
Desktop Engineer (VIP Support)

Job Responsibilities:

  • To provide Top Management Support for more than 100 plus Top Management.
  • Deliver VIP customer experience to the highest standards, aligned to the company values.
  • Track record of VIP support minimum more than 5 years of support experience.
  • Actively contribute to the smooth running of the IT processes and procedures.
  • Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters.
  • Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune.
  • Supporting Applications, networks (LAN, WAN & Wi-Fi), hardware (Desktop, Laptop, Mobile Devices, Printers, Ipad, Macbook etc.
  • Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool.
  • As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required.
  • Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.).

Requirements:

  • Have experience in supporting Microsoft O365 and Microsoft Intune.
  • Have experience in VVIP support.
  • Have excellent verbal and written communication skills.

 

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