DBS Business Manager, Consumer Banking Group

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 17 Dec 17 2017-12-17

See job description for details

Business Function

We deliver a comprehensive suite of innovative banking services and financial solutions to individuals, ranging from the man-in-the-street to the mass affluent. Providing sound wealth management and financial advisory services, we help our customers make informed decisions about their money and are committed to helping them plan and achieve their life goals. Products and services within the Consumer Banking Group include loans, credit cards, investment and unit trusts, insurance and priority banking.


  • Achieve revenue growth targets for all products and services such as investments, insurance and loans’ transactions etc. as stipulated in the yearly KPIs by successfully managing a sales team
  • Objectives setting, coaching and performance monitoring of Wealth Planning Manager
  • Develop a sales strategy to achieve organisational sales goals and revenues.
  • Co-ordinate sales action plans for individual Wealth Planning Manager
  • Oversee the activities and performance of the sales team
  • Is accountable for customer service of WPM under his charge and at all times, deliver excellent customer service and be a positive role model for staff to follow
  • Ensure that every customer’s meeting is a distinctive experience, whether for transactions, financial planning or to seek solutions to various banking needs.
  • Strategies and organise community outreach activities both within and extending to workplace marketing to increase customer engagement and meet sales objectives
  • Develop and implement new sales initiatives and programs to capture key demographics
  • Ensure compliance to external regulatory requirements and internal standards, procedures and processes
  • Develop and coach staff regularly to create a high performing sales and service team


  • Bachelor Degree with minimum 3 years of proven track record in sales and sales management in the banking, insurance or financial services industry
  • Sound understanding of financial planning, Wealth Management products as well as banking operations
  • Good knowledge of current practice and compliance standards in the financial services industry
  • Good team building skills with a strong ability to influence
  • Relevant experience in handling customers
  • Relevant experience in training and development of sales staff
  • Knowledge of financial costing including P&L management
  • Knowledge of business marketing strategies and techniques
  • Preferably with CMFAS qualifications