• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 21 Nov 17

Customer Service Officer (BO / AM)

Customer Service Officer (BO / AM)

Roles and Responsibilities:


· Attend to customers' requests and enquiries from various channels including face-to-face, phone or email.
· Process account applications for individuals, companies and financial institutions. Pre-account opening screening and checks are required like AML, Credit worthiness, identification and verification process.
· Attend to all account-related requests including update of information and other enquiries
· Liaise and follow up with internal (TRs) and external customer on account related requests.
· Uphold service standards by ensuring prompt turnaround for all account applications and service requests and consistent quality of the forms/requests processed
· Support OSPL's marketing activities such as road shows and promotions
· Work on assignments/projects in relation to customer onboarding, review of customer accounts and process improvements.
· Investigate and manage complaints logged till case closure
  • Champion service excellence and quality assurance initiatives

Reporting to:
· AVP, Customer Service

Qualifications
Requirements
  • Degree holder, fresh graduates are welcome
  • 2 to 3 yrs of relevant working experience preferred
  • Customer centric, service excellence mindset
  • Desire to help others with patience and empathy
  • Meticulous, well organized, with the ability to analyse and solve problems
  • Able to multi-task and manage time effectively
  • Self-motivated and able to work under pressure.
  • Mature, resourceful, independent.
  • A good team player with commitment and initiative.
  • Good writing skills
  • Able to work on shift arrangements