Credit Collections Officer
1. BROAD FUNCTIONS
SCOPE OF RESPONSIBILITIES
- Responsible for all debt collection/management activities through telephone collections, initiation of house visits and other appropriate actions.
Skills & Experience
- Negotiate, Manage, and ensure acceptable number of calls per day.
- Apply negotiation tactics to ensure successful collection of debts.
- Recommend and initiate appropriate course of action on any errant cases.
- Update the collection system immediately on all collection activities undertaken for cases assigned.
- Generate reminders
- Any other matters assigned tasks
- Fluent in English and Mandarin spoken and written
- Experience in a Collection role
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
- Be outcome and target focused
- Ensuring maximum contribution to a positive working culture.
- Knowledge - Demonstrated operations improvement and process implementation experience