Contract Executive, Policy Servicing (Life) Contract Executive, Policy Servicing (Life) …

NTUC Income Insurance Co-operative Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
NTUC Income Insurance Co-operative Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
NTUC Income Insurance Co-operative Ltd
Contract Executive, Policy Servicing (Life)
The Life and Health Operations department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health insurance products, with efficient processes to allow optimal services to our customers.

As a Contract Executive under our Life Insurance Policy Servicing team, your key responsibilities include the following:

  • Checking of monthly reports on maturity, renewal of term and riders
  • Checking of daily reports before sending them to Finance to transmit payment to CPF or agent banks
  • Checking of daily bonus, partial surrender, free-look payment and exceptional reports related to the team's functions
  • Conduct monthly review of scanned documents to ensure that the documents are archived in order and processes are adhered to regulatory requirements such as MAS Notice 314
  • Handles escalations from frontline pertaining to enquiries on maturity/surrender values and annual bonus exercise (Apr 2021)
  • Handles enquiries pertaining to post-sale illustrations that are not available in system
  • Verify policy liability, compute and determine the policy value payable for various transactions based on policy cover and management guidelines
  • Ensure that the policy servicing activities are processed within the target time set by providing guidance, support and training of staff under job holder's supervision e.g. surrenders, policy alterations
  • Handle incoming enquiries and servicing issues


Qualifications
  • Obtained a Diploma or Degree in any field
  • Candidates with at least 2 years of experience in insurance policy servicing preferred
  • Proficient in Microsoft Office suite
  • Excellent written and oral communication skills
  • Able to work independently and in a team, willing to take on extra duties when necessary
  • Ability to maintain confidentiality of sensitive information
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