• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-10-16

Consumer Business Operational Risk and Control Mortgage Officer

Consumer Business Operational Risk and Control Mortgage Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18061386


Job Description:
  • Coordinate and support the review of Mortgage business processes and controls, both at the inception of new processes and controls, and when these undergo material change including appropriate linkage with the MCA
  • Coordinate the overall MCA and Annual Risk Assessment (ARA) processes for the Mortgage business and functions, track their status, ensure timely completion and escalate exceptions to management team.
  • Support the Mortgage business in performing its ARA based on the analysis of internally raised risks and issues (management raised issues, Compliance review issues, Internal Audit review issues, etc.) and externally raised risks and issues (regulatory issues, KPMG observations, etc.); perform a review of the business' PRCs (Processes, Risks and Controls) for quality assurance and completeness
  • Work with business and stakeholders to implement and ensure ongoing monitoring of the Mortgage CAATTS program, escalate and remediate any gaps identified through this program.
  • Assess, evaluate and validate controls through processes and tools such as the MCA, KRIs and the electronic Departmental Control Functional Checklist (eDCFC) process, and work with the process owners to develop action plans that remediate the weaknesses; establish reasonable thresholds for KRIs and supplement KRIs to cater for local regulatory requirements
  • Lead or support as appropriate the root cause analysis of material risk events and control breaks and establish an effective feedback loop to the Mortgage business management team; support the business in drafting appropriate corrective and preventive actions plans
  • Track issue and CAP status and progress, and escalate to the Mortgage business head and Country CBORC Head of any issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date; support the business on 'at-risk' issues and CAPs
  • Participation in pre-audit preparation (e.g. deep dive reviews, etc.)
  • Provide advice to the Mortgage business units on COB, performing COB Risk Assessments including BIA, Business Continuity Planning, Crisis Management, etc.
  • Support the business in reviewing, maintaining and enhancing Permanent Control Readiness


  • Business degree from a recognized university
  • Meticulous with strong analytical and problem solving skills
  • Preferably with 2-3 years of compliance/control experience
  • Good interpersonal and communication skills
  • Good time management skills
  • Able to multitask, ability to work independently and a team player
  • Proficient in MS Office