• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-21

Compliance KYC Application Support Specialist

Compliance KYC Application Support Specialist

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18052154


  • This role is part of O&T CTO Global Production Assurance Support for Compliance KYC support
  • The support specialist will be responsible for 24 x 7 application support for Compliance applications and to be accountable for Incident management, Problem management, Change management, Release management, Non-production support, Infrastructure management and Risk/Control management
  • Create periodic service review reports with detailed root cause analysis and present it to the various stake holders
  • Manage virtual global teams
  • To be responsible for Internal audits
  • To partner with the development and Business stake holders
  • To implement automation of manual tasks
  • To manage the supplier staff on a managed services support model


  • 10+ years of Banking Technology experience
  • 4+ years in Compliance support
  • 2+ years of Solid exposure to KYC support
  • Good understanding on various functions like AML, KYC, Surveillance, etc
  • Well versed in Autosys, Oracle, Informatica, Websphere, Unix, pro-c
  • Strong leadership and people management skills to manage a team of up to 20 people (FTE and FTC)
  • Assist for Internal and External audit for Compliance technology
  • Represent GPA and drive the stake holder meetings
  • Implementation of several Continuous Service Improvements resulting in efficiency gains in terms of support effort,
  • business/client reports, etc.
  • Partner with technology and business partners to achieve the Objectives of the Organization
  • Strong exposure to ITIL frame work
  • ITIL certification will be an added advantage
  • Active participation in firm wide technology driven initiatives
Singapore Singapore Singapore SG