Command Center and Control - Operations Manager, Vice President Command Center and Control - Operations Manager,  …

in Singapore
Permanent, Full time
Last application, 18 Sep 20
in Singapore
Permanent, Full time
Last application, 18 Sep 20
Command Center and Control - Operations Manager, Vice President

About this role

Come work with us at one of the world's top FinTech companies! The Command Center and Control team run Incident, Problem and Change Management processes across the Aladdin platform for BlackRock and our external BlackRock Solutions clients. You can help manage some of the most technologically sophisticated incidents in the industry.

CCC Operations Managers support Aladdin and solve the most critical and business impacting incidents. They have a passion for technical troubleshooting, can direct a team through multiple simultaneous incidents, be able to connect the dots and are problem solvers with a shown aptitude for quickly learning new technologies and proprietary systems.

A successful candidate will coordinate and lead communication between business groups during significant production impacting incidents. You will regularly work with senior leaders across the firm using our Incident Management process to provide structured, proactive and multi-functional support in meeting the needs of our customers.

Our Operations Managers have a wide and multifaceted skill-set, but we would encourage applications from candidates with some of the below skills:
  • Solid background in supporting mission-critical applications and a track record in outstanding service delivery
  • Experience with people management and partner engagement
  • Strong leadership and interpersonal skills
  • An interest in technology infrastructure and basic understanding of Linux, Networking Concepts, Distributed Database Systems, Cloud Platforms (like Microsoft Azure, Amazon AWS, Google)
  • Experience operating within an ITIL framework
  • Data analysis skills e.g. Splunk, Grafana, Tableau, MS Excel
  • Basic finance domain knowledge and understanding of financial products (like Fixed Income, Equities, Derivatives etc.).

We are a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

If any of this excites you, we would love to speak to you!

What is Aladdin and the Aladdin Product Group (APG)?

You will be working on BlackRock's investment operating system Aladdin. Aladdin is used both internally and externally by many financial institutions. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading and operations tools on a single platform to power informed decision-making and create a connective tissue for thousands of users investing worldwide.

Our development team's sit inside APG. We collaboratively build the next generation of technology that changes the way information, people, and technology intersect for global investment firms. We build and package tools that manage trillions in assets and supports millions of financial instruments. We perform risk calculations and process millions of transactions for thousands of users every day worldwide!

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2020, the firm managed approximately $7.32 trillion in assets on behalf of investors worldwide.

For additional information on BlackRock, please visit | Twitter: @blackrock | Blog: | LinkedIn:

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
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