Client Technology Relationship Analyst Client Technology Relationship Analyst …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Client Technology Relationship Analyst
  • Plan and deliver multiple client onboarding/enhancement projects with a goal towards 100% on-time on-budget delivery
  • Provide oversight, risk and issue management to external client on-boarding initiatives;
  • Influence and negotiate with peers (across functions); works closely within the team to meet client needs.
  • Build and maintain strong relationships with partners across Technology, Operations and Product divisions
  • Manage stakeholders and take administrative responsibility, adhering to Citi best practice and regulatory requirements.
  • Ensure that responsibilities have detailed IT work plans, schedules and status reports.
  • Provide evaluative judgment based on analysis of complicated, unique and dynamic situations; draw on diverse range of internal and external sources.
  • Develop and demonstrate knowledge of the underlying technology stack and supported/related business area.

Client-Relationship Management Activities:
  • Work with Citi Sales, Product and other Technology units to complete Request for Proposals (RFPs) and Due Diligence for both new client deals and existing.
  • Assist in the preparation of Technology budget estimates for new client deals through interactions with Sales, Product, Operations and Technology.
  • Consolidate Technology material pertaining to both the Securities Services business as well as specific subjects such as Citi innovation, information security and Technology Strategy
  • Work with Client Executives and Account Managers to provide clients with Technology support whether it be presentation or assistance in driving their Technology requirements within the bank.


  • Key Competencies:
  • Experience managing technology and client delivery projects
  • Experience in delivering on complex technical issues involving multiple stakeholders
  • Experience of working with clients and managing client expectations with a significant amount of uncertainty
  • Strong listening, presentation, communication, and influencing skills
  • Strong attention to detail in management reporting
  • Technical background - able to come up to speed and understand differing technologies quickly
  • Self-driven, acts with an extreme sense of urgency and passionate about delivering
  • Ability to work through influence across all levels of the organization
  • Meticulous planner with a tremendous attention to detail
  • Manage through complexity and dependency
  • Experience of Funds Servicing businesses is preferable, particularly within multiple local APAC markets

  • Qualifications:
  • 3-5 years' experience managing project or initiatives
  • 3-5 years' experience working within Technology, Operations or Client-facing activities.
  • 2+ years financial services experience, preferably in Securities Services
  • Degree-educated; either in a financial discipline or else IT
  • PMP/PgMP, Prince 2 or similar formal project management certification would be useful

  • Japanese Level-2 JPLT or higher is desirable.
  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Job Family:
Technology Project Management

Time Type:

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