Client Success Manager Client Success Manager …

NLS
in Singapore
Permanent, Full time
Last application, 16 Jun 21
Negotiable
NLS
in Singapore
Permanent, Full time
Last application, 16 Jun 21
Negotiable
Posted by:
Rasika Satam • Recruiter
Posted by:
Rasika Satam
Recruiter
client relationships, upsell, cross sell, Renewals, retention

*Role:

  • Identify key contacts at existing clients and maintain a strong need to secure future retention.
  • Identify potential users to increase usage within the clients’ organization to grow the value of on-going engagements such as customized training and day-to-day support.
  • Identify clients at risk, ensuring urgent client issues are resolved in a timely manner and turn the risks into safe renewal opportunities.
  • Effectively communicate the status, risks and opportunities within the existing clients with the Sales team.

 

*Requirements:

  • Must have a “Client-first” attitude.
  • Strong communication skills, both verbal and written. Nice to have any Asian language and professional fluency in English
  • Prior experience in Client Success or Client Service within the financial data vending industry (is a bonus)
  • Highly proficient in MS Office Suite and CRM systems. Experience with Salesforce is preferred
  • Working knowledge of the financial market data space, alternative assets, and financial services industries
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