Client Solutions Officer, Derivatives Clearing Services

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!


Coordination and also participation of the on boarding process of any Clients within the Derivatives Clearing Services business unit and especially:

A - Know Your Client (KYC) and Client Acceptance Committee (CAC)
To collect from clients or from other stakeholders the relevant KYC documents
To ensure with compliance that all documentation required for CAC is complete
To organise and prepare the CAC
To ensure that any conditions raised during the CAC are met

B - Internal credit application
To ensure that the necessary information to the Risk department are provided and points are taken
To assist stakeholders in the definition and application of the risk monitoring conditions

C - Client setup definition
To understand and comprehend new client business and clearing services needs
To define the appropriate set up for the client with relevant stakeholders

D - Legal and operational documentation
To ensure that the client setup is documented accordingly
To ensure that any comments on the documentation are addressed accordingly

E - Internal communication
To maintain Client on boarding process dashboard up to date at all time
To ensure that all stakeholders are kept updated at all time and points are taken

F - Client setup go live preparation and monitoring
To build the client setup
To define the go-live date with stakeholders
To coordinate migrations if any
To coordinate testing with client if any
To follow-up the first days of activity of any new setups
To organise a post go live meeting to debrief with the client

G - Process and Administration
To ensure that all information are logged, recorded and saved properly and accordingly
To maintain good processes and to write down procedures and to complete to-do lists accordingly


As Client Solutions Officer, an active performance of the main tasks listed below is required :

A - Client relationship management and Business As Usual tasks
To Know Your client (business, organisation, setup, request, expectations, etc…)
To describe using memo client setup and maintain it up to date
To log every client requests and issues.
To prepare, organize and participate to Service Level review with client on regular basis, ensure the follow up and keep informed internal stakeholders
To produce Key Processing Indicators on timely manner
To be day-to-day contact points for clients mainly on queries or change requests, 2nd level support, information, etc…
In case of incident impacting the production (system failure, etc...), to follow up production incidents and assess client impacts and to inform client of any incident impacting the services
To analyse client setup evolution requests / needs and to deploy them upon agreement
To write down and circulate Client Update and Market Update
To check with back office potential client's problematic and address them when needed
To monitor Client cash balances and coordinate any event of defaults
To ensure client operational communication when needed
To ensure that processes are followed up as per agreement
To ensure billing arrangements are performed accordingly

B - Administration
To ensure that files, documents and information are saved properly
To participate in audit
To ensure proper archiving of documentation and to log it

Specific Requirements:
· Bachelor degree at minimum
· Experience and knowledge of the Listed Derivatives Clearing business and/or of OTC derivatives products are key advantages
· Experience and knowledge of back office systems Ubix and/or Murex are key advantages
· Experience in client on boarding role within the Listed Derivatives and OTC derivatives brokerage industry is a key advantage
· Experience in client servicing role and client facing role
· Excellent communication and writing skills
· Language skills : English (compulsory), Mandarin (compulsory), Cantonese (preferred)
· Customer focused with first class stakeholder engagement skills and experience
· Highly enthusiastic with a rigorous and organised delivery ethos

The candidate must be able to demonstrate the key competencies detailed below to the appropriate standard to be considered for this role. Skills and Competencies required:
· Team work
· Social intelligence
· Communication
· Business Focus
· Accountability
· Results and quality orientation
· Analytical skills
· Organisation
· Technical expertise

Singapore Singapore Singapore SG