KEY ROLE AND RESPONSIBILITIES
This position will be part of the Client Solution Team, and responsible for providing clients with the guidance and support needed throughout the usage of our solutions to ensure the successful and most effective use of our Clients’ products. In addition, this person will be a leader in ensuring overall client and partner satisfaction with the different products and related services. You will act as a trusted technical advisor to support their clients to ensure they remain successful and realize the full value of their investment
Become a trusted expert in our client’s products, their platforms & partner vendor functionality to provide effective operational guidance around these technologies Oversee client service requests acting as a service delivery and escalation manager Help partners in their day-to-day challenges as our customers’ go-to resource for troubleshooting technical issues Build client success and prioritization plans aligned to key performance indicators and objectives Educate clients on the value of the overall solution and encourage optimal utilization Channel field feedback to R&D team Assist in prioritizing product requirements and platform improvements by understanding and communicating customers’ needs Develop best practice recommendations for clients based on product and vertical experience gained in the field
Customer satisfaction (customer lifetime value improvement) Partner satisfaction Issue resolution speed Contributions to the overall platform
The position is based in Singapore.
Travel and remote location might be required from time to time