• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 01 Nov 17

Client Service Mgr, PiB and BB

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

1. Refer clients with banking needs to respective RMs
2. Co-ordinate on weekly and monthly sales reporting
3. Co-ordinate on promotion campaign - product bundling fulfillment, MGM, SGM and etc

4. Handle Tagging and retagging customer status (upgrade/regrade)
5. Handle conversion of account eg sole account to join account, compiling of household relationship
6. Monitor the progress of customer's applications and other instruction (both financial and non financial)
7. Co-ordinate and reply to all customer enquires via phone-in or emails
8. To assist in building high portfolio contactibility within existing PiB customer base
9. Monitor incomplete CDD related documents and assist the RM to follow-up and rectify the CDD deficency
10. Support in ensuring RMs attend to their morning excesses report
11. Assist the RM for CASA account opening via SAO
12. Ensure Accurate & Timely submission of account / Wealth document to Branch Ops / Banking Ops

13. Ensure proper communication to clients via phone calls/letters when there are changes in RMs
14. Relief RMs when they are on leave or out of office or vacant portfolios
15. Servicing walk-ins clients' transactions when RM is absence or not available
16. Providing regular updates to customers on banking promotion and events
17. Regular contact with clients on FD maturity
18. Follow up on customer queries/ requests and issuing of clients' reference letters
19. Support RM in investigation and documentation of complaints in timely manner
20. Collating RSVP for client events and reminder call to customer before the event
21. Assist to affect and monitor progress of clients' service requests in CEMS (or equivalent)
22. Perform callback on fax LI (above threshold) only
23. Review and comment on the Daily Aggregate Large Item Report, in absence of RM
24. Raise STR if necessary
25. Forwarding and keeping track of all documentations which require senior managers' approval
26. Ensure proper follow up on the outstanding risk, CAU, document and overall control culture in the teams

27. To provide relief coverage for Service ambassadors for PB centres Ensure cleanliness and general upkeep of PB centres
28. Leave and claims management
29. Arranging for courier service for PB clients
30. Raising RMS & EPro
31. Tracking of CDP hours

Key Roles and Responsibilities

No job description available

Qualifications and Skills

* Possess minimum Bachelor Degree or similar.
* Prior experience in branch service or RSM experience is an advantage
* Experience from other service industries with a passion in service and banking may also apply
* Effectively bilingual in English and a second language.
* Communication and Interpersonal skills

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.