Client Service Engineer Client Service Engineer …

NTT Data Singapore Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
NTT Data Singapore Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
Client Service Engineer
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?
The primary responsibility of the TS Implementation Engineer (L1) is to work closely with the TS Implementation Engineering team to action configurations, installations and attend to break/fix events which are deemed less complex in nature.

\"Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.\"

Working at NTT
Key Roles and Responsibilities:
  • Develops the ability to start 'owning' portions of an installation, break/fix incidents and problem management.
  • Functions jointly with the Implementation Engineering team to meet client requirements.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
  • Action less complex configurations and installations
  • Attend to less complex break/fix events

Knowledge, Skills and Attributes :
  • Basic understanding and appreciation of technical design principles
  • Ability to develop understanding of fundamental project management and administration processes
  • Display a strong learning orientation
  • Good verbal communication skills
  • Demonstrate a client service orientation
  • Hands-on proactive in approach

Academic Qualifications and Certifications:
  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

Required Experience:
  • Some work experience in a technical implementation engineering or similar role

What will make you a good fit for the role?
  • roven experience as a Java Developer
  • Extensive experience with Java framework/SDK, front end or backend development.
  • Strong Java development experience with RDBMS like MS SQL or oracle or mysql or mongoDB
  • Good understanding of development methodologies, testing practices, and tools and knowing when to apply each method to achieve the desired outcomes
  • Familiarity with architecture styles/APIs (REST, RPC, Api, MVC, hibernate)
  • Client/Server scripting framework (Javascript, angular.js, knockout.js, node.js)
  • Strong Angular, CSS and HTML development skills
  • Excellent troubleshooting and communication skills
  • BSc/BA in Computer Science, Engineering or a related field
  • Knowledge of security standards and techniques for web applications
  • Understand browser-specific compatibility issues
  • Expertise in the design, implementation, and deployment of user-centric software, with focus on usability
  • Certification in Java or equivalent
  • Understanding and practicing of Agile methodologies will be added advantages
  • Experience using crash reporting tools;
  • Experience integrating with JSON/RESTful APIs and back-end services;
  • Exposure in Contact Center domain will be highly advantageous.
  • Has experience using tools such as or like JIRA, and Bitbucket

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

NTT Data Singapore Pte Ltd logo
More Jobs Like This
See more jobs