• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 24 Jan 18

Client Onboarding Team Lead

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Implement and drive Client Onboarding and Management ("COBAM") processes to enable the business to operate more effectively and in accordance with globally consistent standards, controls and levels of conduct. This will include strong emphasis and focus on: * accurate and efficient client onboarding; * heightened awareness of AML risk, and associated controls; * oversight of the execution of CDD; and * management of quality Static Data and regulatory requirements

Create and maintain a standardised and scalable COBAM operating model to enable/ align the business for growth and sustainability.

Performance Delivery
  • Ensure a clear and uniform approach towards implementation of the global CDD model, and adherence to RACI/ DOIs
  • Optimise 'Speed to market' client onboarding, CDD renewal and static data management delivery process with the aim to improve client experience, and reduce 'time to revenue' without impact on control standards
Process & Governance
  • Drive static data accuracy and TAT on exceptions in-country
  • Assist in creating process flows, department Master Process Documents (MPDs), forms as well as UAT testing and coordination with the frontline and other stakeholders.
  • Champion CIB COBAM business related projects as well as any other projects with a focus on various impacts (e.g. process impacts both upstream/ downstream, credit, business)
  • Identify best practices within the region and check for suitability and applicability to Singapore processes and also share the same across the region
  • Train and guide CIB COBAM staff on the processes
  • Perform the interfacing role with product and other stakeholders to ensure that all process and project rollouts are appropriately done
  • Represent Manager of Process & Governance in various meetings/ forums as may be required
  • Rollout country processes and then drive the implementation within the business.
  • Assist country outsourcing owner in coordinating manage Service Review Meetings with CIB's appointed service providers. Raise any concerns, track closure of issues and ensure the highest standards of output can be achieved by our service partners.
  • Assist country process owner on the ORF, manage any process issues and drive solution across the team.
  • When required, represent CIB SG/ COBAM SG within the appropriate senior governance forums such as DGC, BORF, RRTF, FCR WG. Raise issues, provide feedback and ensure any open items pertaining to CIB SG/ COBAM SG are actioned till closure.
  • Manage any audit queries, identify root causes to control gaps, implement solutions and track till closure.

Static Data Management

  • Drive static data accuracy and TAT on exceptions in-country
  • Regularly interact with RM/CCM, COM, Operations to address any bottlenecks relating to static data
  • Outline thematic issues on static data and work with Group CLM or COM for resolution
  • Actively drive and coordinate the resolution of open issues tracked by DGC pertaining to CIC
  • Manage outsourcing governance for COM activities, including monthly Service Review Management (SRM) calls, review of Service Level Agreement (SLA), Annual Due Diligence (ADD), and site visits etc
  • Ensure sound operational risk governance on COM and COBAM related activities, including Control Sample Testing (CST) and overlay checks, Residual Risk Assessment (RRA), Operational Risk Framework (ORF) roll out, and ancillary support and update to Business Operational Risk Forum (BORF) and Country Operational Risk Committee (CORC)

Regulatory Reporting

  • Ensure data accuracy and timely submission of regulatory submission
  • Manage static data mismatches impacting regulatory reporting
  • Manage Key Risk Indicators (KRI) monitoring and provide timely update to Regulatory Reporting Task Force (RRTF) secretariat
  • Ensure sound operational risk governance on regulatory reporting activities where CIC Business is Return Owner or Data Owner, including CST checks, DOI renewal etc.
  • Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support
  • Contribute to the teams' BAU productivity at the highest standards
  • Work in partnership with Analysts to implement the Global COBAM model between the countries, regions and hubs, ensure uniform approach towards implementation of Global COBAM model and adherence to DOIs
  • Assist to guide/ mentor junior/ new member within the team
  • Engagement
  • Close collaboration with Shared Utilities and various networks to achieve transparency and consistency of execution of the end state operating model
  • Effective relationship and key stakeholder management with and across the networks to address issues/concerns
  • Deliver quality client service levels to COBAM's internal stakeholders and CIC external clients

Initiatives
  • Implement delivery of COBAM change projects and improvement/ remediation programs
  • Identify process improvement opportunities and work closely with management to implement the change
  • Step up to be initiatives champions when required
  • Contribute to other core COBAM activities i.e. client onboarding and CDD renewal
  • Work in partnership all relevant stakeholders effectively within the end-to-end CDD/ COBAM process
  • CIB COBAM, CIC Segment Heads, RMs and CCGs, COM, L&L Ops, Group CLM, CET, FCC COE, CDD Risk Managers, Operational Risk, HR, Legal & Compliance departments, Product partners in the region, Group Internal Audit, Risk & Controls Governance functions and relevant regulators