Client Onboarding Sr Analyst - CPB Client Onboarding Sr Analyst - CPB …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 06 Jul 20
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 06 Jul 20
Competitive
Citi
Client Onboarding Sr Analyst - CPB
  • The Client Onboarding Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new processes; the improvement of processes and work-flow for the department function. Deals with most problems independently and has the latitude to solve complex problems. Integrates in-depth specialty area knowledge. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Applies professional judgment when interpreting information and results. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

    Responsibilities:
  • Responsible for client onboarding document review, including but not limited to Account Opening, Account Maintenance and Credit related documents.
  • Understands Account Opening/Credit/Account Maintenance requirements and ensures strong support to changes to the documents requirements and initiatives.
  • Demonstrates high level of diligence, motivation and organizational skills.
  • Performs day to day management of the credit documentation review processing, including daily management of in-process, pending, and service related activities; ensuring credit document review requirements are clearly defined to support all scenarios of credit requirements; and delivering high quality service to internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact eg. reduction in Manual Touch Points (MTP)
  • Identifies and implements process improvements to enhance efficiencies and controls.
  • Monitors service level and drives process changes.
  • Responsible for training new hires and junior staff; provides feedback and coaching to team.
  • Serves as the "technical expert", provide technical guidance to resolve problems.
  • Qualifications:
  • Bachelor's/University degree or equivalent experience
  • 5-8 years of relevant experience
  • People management experience
  • Good interpersonal communication skills. Able to communicate with internal and external business partners
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Advanced execution skills in a multi-tasking mode
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Able to partner with businesses and other support functions at senior levels
  • Able to strive under pressure
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
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