Client Management Lead, Wealth Management - AVP Client Management Lead, Wealth Management - AVP …

in Singapore
Permanent, Full time
Last application, 13 Jun 21
Up to $100K + Variable Bonus
in Singapore
Permanent, Full time
Last application, 13 Jun 21
Up to $100K + Variable Bonus
Posted by:
Isabelle Lim • Recruitment Consultant - Banking & Finance
Posted by:
Isabelle Lim
Recruitment Consultant - Banking & Finance
My client is one of the largest corporate, institutional and wealth management institution. The Client On-Boarding team’s goal is to ensure a global and consistent “first service” is rendered to the clients. We are looking for someone ideally with strong Periodic Review experience in private wealth accounts.

Key Mission & Purpose:

  • This team will be working around 3 main themes: Prioritization of on-boarding, Coordination of the whole process (Risk, Legal and Systems) and production of the Legal documentation and KYC (Collection, Completeness, Conformity and Analysis)
  • The team must work as “one team” to ensure a cutting edge on-boarding service to clients and work closely with major functions as well as FO/Markets
  • Overall, through a dedicated on-boarding team and a single point of contact, the team is responsible for client satisfaction with respect to on-boarding
  • To facilitate and provide a complete transversal on–boarding service to Wealth Management, APAC
  • Providing feedback and escalating issues to the appropriate support functions and management
  • Drive delivery of training requirements and conduct training on client onboarding processes as required

Customer/Stakeholder Relations

Internal: IT and Operations, Legal, Compliance, Business Management Unit, Permanent Control and Credit


Implementation and Process

  • Manage a team that supports the execution of controls and tasks required in the Client Onboarding process, ensuring that client documentation, name screening and data capture activities meet the Bank's policies, standards, and applicable local legal and regulatory requirements
  • To provide advisory support to Front Office on documentation requirement.
  • Review client documentation pack prepared by the Client On Boarding officer
  • Review the documentation requirement and completeness during client recertification
  • Act as a point of contact for escalations or issues from Front Office or various business partners
  • Prepare agenda for monthly Team Meeting
  • Prepare regular reports for Management review (account documentation irregularities, monthly statistics)
  • Ensure the Team meets the KPI
  • Uphold the highest standards of control, always keeping data integrity in mind while supervising day-to-day matters
  • Take ownership of relevant procedural documentation and ensure procedures are updated on a timely basis
  • Represent Wealth Management Client Onboarding in regulatory & audit initiatives
  • Appropriate and confidential handling of client data and information
  • To attend Client Acceptance Recertification Committee presenting the case in relation to documentation
  • Drive delivery of training requirements and conduct training on client onboarding processes as required

Team Spirit

To lead by example

  • Work within a team – with an adaptable flexible approach, coordinate with team members and Front Office to resolve complex cases and address issues in a timely manner
  • Be open to change and support the vision of working in a fully transversal operation.
  • Ability to share information and eventually train new team members

Control and Risk

  • Abide with operational risk procedures and escalate incidents to Managers where necessary
  • Contribute to the implementation and controls for daily processes and assist with the update of procedures
  • Report and escalate concerns/ issues to Manager when required
  • Direct contribution to bank's operational permanent control framework
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
  • Comply with regulatory requirements and internal guideline
  • Contribute to the reporting of all incidents according to the Incident Management System
  • Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
  • Ensuring appropriate escalation to management and/or Conduct and Control (or Compliance as appropriate) as soon as an issue is identified


Liaise regularly with the following internal groups to ensure a smooth on boarding process: Compliance, Legal, FO teams, Client on-boarding or other support teams within Singapore/Hong Kong that have any involvement in the Client On-boarding process


  • Minimum 5-6 years of relevant working experience
  • Bachelor’s level degree or professional qualification
  • Minimum 2-3 years working experience in people management and have an excellent track record in leading small teams
  • Understand the principles and be familiar with Wealth Management products and types of customers
  • Strong understanding of account documentation, due diligence and local Anti-Money Laundering requirements
  • Fluent in English (spoken and written). Good command in Mandarin is a plus (for supporting Taiwan/China Markets).
  • Excellent communication and interpersonal skills
  • Must posses a strong fundamental and technical skills, awareness of operational risk
  • Competent in MS Office tools, particularly MS Excel
  • Understanding of Compliance and Regulatory influences within the Client onboarding process
  • Team player, independent, hardworking, eager to learn and attention to details
  • High adaptability to changing environment
  • Ability to work under pressure, lead people through change and yet execute in a precise and timely fashion
  • Strong analytical and strong risk sense
  • Possess excellent communication skills, confident corresponding with Front Office partners and is an efficient solutions provider

Type: Permanent 

Interested candidates please apply with your updated CV and we will get in touch with you for a confidential discussion.

We regret that only shortlisted candidates will be contacted.
EA License No: 07C3635 | Registration No: R1982019

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