Claims Recovery Associate Claims Recovery Associate …

Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 21 Oct 20
Competitive
Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 21 Oct 20
Competitive
Claims Recovery Associate

Job Purpose

To coordinate, investigate, and recover claims by pursuing the responsible third party and assist in providing service to policyholders/customers through subrogation efforts. Our goal is to identify and employ confident, self-starting, highly motivated individuals who display high-energy and intelligence to achieving our departmental financial objectives. As member of Claims Department, you will put your investigative and analytic skills to work; communicating with policyholders, medical professionals, hospitals and others to gather the critical information necessary for the prompt, fair and equitable resolution of different types of claims recovery.
The Job

  • Demonstrate technical proficiency in resolving recovery of claims
  • Investigates and identifies third parties, determines liability, and uses all available resources to maximize the recovery
  • Communicate with policyholders to gather information regarding the claim use internal and external resources when appropriate
  • Notify third party and/or third party insurance carrier of our subrogation and right of recovery. Make appropriate referrals to legal counsel to initiate litigation or intervene when appropriate
  • Post Action Plan outlining the course of action to bring the subrogation claim to resolution with target dates
  • Ensure claim file has all documents to support subrogation recovery efforts. Manage a timely diary and follow up system on case assignments. Create a recovery log with an estimation of the dollars expected to recover.
  • Use sound communication skills to successfully negotiate recoveries with third parties.
  • Update files and provide comprehensive reports as required. Adhere to instructions in recovery efforts, status updates and notification of final disposition.
  • Cheque posting and tracking of aging cases
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
  • Highlight any potential concerns/risks and proactively shares best risk management practices.
  • Any other ad-hoc duties as assigned.

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