• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 21 Nov 17

Citiphone Officer (IPB)

Citiphone Officer (IPB)

  • Primary Location: Singapore,Singapore,Singapore
  • Education: High School Diploma/GED
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17068943


Description

Job Purpose:
  • Maintaining positive service traits and upholding the brand name of the Bank
  • Update and/or perform on-line maintenance on system terminals as immediate response to customers' requests
  • Ensure effective and timely follow-up as promised to customers
  • Process financial entries / adjustments on customers' accounts if necessary.  Be familiar with the procedures in handling transactions affecting customers' accounts
  • Promote Citibank products / services / benefits to potential customers and perform anti-attrition activities
  • Cross selling of Bank Products, Bank Channels and other initiatives that the business deems important
  • Provide daily productivity and MIS records of problems and inquiries handled for Management review
Key Responsibilities:
  • Assist client queries through the Phone channel, To assess customers' enquiries and provide resolution. In addition, candidate will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries / adjustments on customers' accounts if necessary


Qualifications

  • Candidate must possess at least a Higher Secondary / STPM / "A" Level / Pre-U in any field
  • Service-oriented and able to work under pressure
  • A good team player with commitment and initiative
  • Able to do shift work (working during the weekends and Public Holidays)
  • Matured, motivated, patient, well organized, meticulous and analytical
  • Articulation and aural persona that is befitting an officer entrusted with maintaining the image of the Bank