• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-06-17

Citi Private Bank Technology Project Manager

Citi Private Bank Technology Project Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19010162


Business alignment - close partnership with Private Bank EMEA business and operations to ensure the technology priorities are fully aligned with business strategy (short & long term)
  • Create, maintain, measure strategy and operating plans aligned with  business / sector / regional strategies and objectives; lead team to create business values and key capabilities  through innovative use of technology 
  • Establish & maintain productive partnerships with EMEA / Global Business, Operations and Technology partners. Ensure - goals, objectives and requirements of the business are represented / understood; governance framework / processes are in place to manage initiatives so that they are delivered successfully for the business

Manage regional technology end to end project & production service delivery:
  • Lead the EMEA product processor technology team in collaboration with other support groups to deliver projects/programs to support the franchise and provide production support services (L3)
  • Manage partners & service providers to ensure optimal delivery of production management services for applications & infrastructure supporting the business, ensuring alignment with expected business defined service levels, business priorities, Corporate policies and legal / regulatory requirements
  • Manage a diverse project portfolio which in addition to delivery, requires strong management of stakeholder requirements and prioritization, financial planning and portfolio scope and resource management
  • Ensure consistent monitoring of metrics from partners & service providers to measure performance and drive optimization in order to provide continuous value and service to the business
  • Ensure proactive, accurate and timely communications services, risks and issues and prioritize based on criticality and ensure proper escalation where appropriate
  • Continuous evaluation of customer satisfaction and value perception

Risk and Controls / Internal Audit:
  • Work with Private Bank Technology  Risk and Controls for governance and compliance with local and organizational regulatory requirements, including compliance with Citi policy and operating procedures, delivering effective Manager Control Assessment (MCA), and satisfying audit requirements
  • Regional tech interface for business integrated audits - coordinate with other sector technology groups to provide appropriate tech related artifacts to support audit activities
  • Regional tech management for any regional tech-related audits

Manage budgets, financials, forecasts / outlooks, allocations, financial reporting:
  • Manage financials - key responsibilities include budgeting, financial and expense management, business allocation model / methodology and monthly financials management reporting; responsibility for all technology allocations in relation to Product processors
  • Ensure that technology financials are presented and reviewed with the Private Bank business office and O&T Heads 
  • Drive YoY efficiency and productivity by platform optimization, vendor rationalization, resource & location strategy (as and when appropriate)

Talent management - build, maintain, motivate and elevate large multi-culture, cross-location teams
  • Build talent within the team by creating a culture of ownership/ accountability focused on delivering results, meritocracy and transparency
  • Build a team which acts as a trusted partner to the business by delivering products and services benefiting the business; leverages the capabilities of Citi / industry in identifying solutions that contribute to the goals of the business


  • This role requires a broad and comprehensive knowledge of the field with at least 12-15 years' experience in information technology and software development and 5-10 years' experience in a similar role(s).
  • Sound knowledge in banking / lending / investment products with prior experience in delivering operations programs (back-office processing, settlement)
  • Strong leadership, interpersonal, negotiation, stakeholder, project and people management skills are required as well as direct experience in managing teams in a large matrix global organization, must be able to promote teamwork within/across groups.
  • Adopts a leadership role in exploring and developing key themes  such as optimization, centralization, straight-through-processing and outsourcing, leveraging cross-sector organizational resources where necessary to drive and implement these initiatives
  • Holds a strong track record of cultivating effective partnerships; demonstrated experience with people management and developing effective teams, promoting a conducive and inclusive work environment marked by diversity and meritocracy; establishing succession plans to ensure continuity
  • Maintain permanent controls readiness, an effective control and compliance environment; ensure compliance with Corporate policies and legal / regulatory requirements
  • In addition, the successful candidate should have highly effective written and oral communication skills; excellent organizational and management skills