• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-04-24

CitiPhone Officer (International Personal Bank)

CitiPhone Officer (International Personal Bank)

  • Primary Location: Singapore,Singapore,Singapore
  • Education: High School Diploma/GED
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18077110


Description

Job Purpose:
· Maintaining positive service traits and upholding the brand name of the bank.
· Update and/or perform on-line maintenance on system terminals as immediate response to customer's requests
· Ensure effective and timely follow-up as promised to customers.
· Process financial entries / adjustments on customers' account if necessary. Be familiar with the procedures in handling transactions affecting customers' accounts.
· Promote Citibank products / services / benefits to potential customers and perform anti attrition activities.
· Cross selling of Bank products, Bank Channels and other initiatives that the business deems important
· Provide daily productivity and MIS records of problems and inquiries handled for management review.

Key responsibilities:
· Assist client queries through the phone channel, to assess customers' enquiries and provide resolution. In addition, candidate will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries / adjustments on customers' accounts if necessary.

Qualifications

Qualifications:
· Candidate must possess at least a higher secondary / STPM / A level / Pre-U in any field
· Service-orientated and able to work under pressure.
· A good team player with commitment and initiative.
· Able to do shift work (working during weekends and Public Holidays)
· Matured, motivated, patient, well organized, meticulous and analytical.
· Articulation and aural persona that is befitting an officer entrusted with maintaining the image of the bank.