Change Practice Lead, Program Office Change Practice Lead, Program Office …

M1 Limited
in Singapore
Permanent, Full time
Last application, 02 Mar 21
M1 Limited
in Singapore
Permanent, Full time
Last application, 02 Mar 21
Change Practice Lead, Program Office
Job Responsibilities/Requirements:

Reporting to the Head of Program Office, the Change Practice Lead will:
  • Manage a cross functional team in delivering launch readiness activities across multiple business units in the areas of process change, process and functional training, and communications in support of M1 Digital Transformation Program
  • Support the Head of PMO in ensuring governance and quality in delivering the above areas of business change for the Transformation Program
  • Be responsible for leading transformation change through digital platform enablement

Key Responsibilities
  • Manage Digital Transformation change across process, and systems with a view of driving system enabled self-sufficiency across multiple lines of business
  • Act as Change Management Lead, focused on the process, and technology impacts of modernising the organization's operations
  • Lead the change team / stream and design and deliver a change and adoption approach aligned to Design Thinking and Agile practices
  • Lift organisational performance by enabling smarter ways of working delivered through transformational change on new digital platforms
  • Advocate Digital Transformation best practices and methodologies across all business units of the organization delivered via the new digital platform
  • Evaluate gaps in business performance and corrective measures to improve processes in service support
  • Measure increase in business process improvement delivered through digitisation and transformation
  • Develop change management strategy by assessing business readiness, training, communication and employee engagement in order to uplift personnel capability
  • Change Leadership positioning and key messaging to senior stakeholders to ensure alignment on the change journey across the impacted areas of the business
  • Identify data points to enable leaders to communicate the positive impact of the organisational change to key stakeholders and employees
  • Own the change delivery across process, training and communications
  • Manage capability uplift through change and enablement via the digital platform
  • Contribute to and deliver uplifted operating models in collaboration with line of business owners
  • Manage the training & development plan focusing on capabilities delivered via the digital platform
  • Organise change workshop and design facilitation focusing on training, process engineering and launch readiness
  • Focus on Service Management and Client experience
  • Deliver successful transition of the Service Desk function through uplifted capabilities and training
  • Provide progress reports to drive more effective policy adoption and implementation
  • Own the Change / Launch Governance process across multiple BUs for capabilities delivered through transformation sprints
  • Drive to enable business unit self-sufficiency through the implementation of change activities

Key Requirements
  • Degree with at least 5 years' experience in managing transformation change activities
  • Proven track record on managing change activities
  • Demonstrate experience working within Agile implementations
  • Ability to
    • Communicate across business units and management levels to deliver to common goals
    • Multi-task, prioritize and manage time effectively
  • Able to:
    • Work as part of a virtual and geographically dispersed team
    • Be flexible and can accept change in fast paced environment
    • Deal with ambiguity
  • Possess business acumen and exemplify creative analytical and problem-solving abilities
  • Meticulous with good organisational & planning skills
  • Good computer skills and high proficiency in Microsoft Office
  • Good presentations skills with excellent written and oral communication skills
  • Capable of professionally managing confidential information

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