Call Centre Manager (Insurance) Call Centre Manager (Insurance) …

Randstad Singapore Pte Ltd
in Singapore
Permanent, Full time
Last application, 21 Jul 21
SGD5000 - SGD6500 per month
Randstad Singapore Pte Ltd
in Singapore
Permanent, Full time
Last application, 21 Jul 21
SGD5000 - SGD6500 per month
Randstad Singapore Pte Ltd
Top player in the Insurance industry is looking to recruit for experienced Call Centre Manager to join the team! This is an exciting opportunity for you to manage up to 3 other Team Leads and overseeing the operation of over 50 headcount in Singapore.

about the company

Our client, one of the top players in the Insurance industry and passionate about delivering the best service to customers.

About the Job

In this position as a Call Centre Manager, you will be reporting into the Head of Call Centre and managing up to 3 Team Leaders and overseeing the Contact Centre operation in Singapore.

You will be responsible for the productivity efficiencies and meeting call centre targets/KPIs set, ensure adherence to contractual and regulatory requirements and effective implementation of telemarketing strategies. You will be expected to develop, lead and drive the Team Leaders & Telemarketers who are committed to drive optimum productivity without compromising quality and collaborate with stakeholders to ensure smooth sales operation.

The ideal incumbent will also managing the day-to-day operations of the sales channel including financial budgets, communications, sales/performance management & staff coaching & retention.

skills and experience required

  • At least 3+ years of experience managing Telesales / telemarketing team in a Team Lead, Team Manager or Supervisory position
  • CGI, BCP, PGI and Health Insurance (HI) certified - good to have
  • Exposure in Banking, Insurance or Financial Services sector preferred
  • Demonstrate adaptability and effective time management to work under pressure
  • Ability to make sound decisions to identify the gaps when doing quality check
  • Excellent communication & interpersonal skills

If the above position interest you, kindly click on the 'apply now'. Alternatively, please reach out to ZhiLing at 6517-1628 for confidential discussion.

EA: 94C3609/R132534

Company Overview

With over 25 years’ local market experience, Randstad offers specialist permanent and contract recruitment as well as HR solutions across a range of skills, disciplines and industry sectors. 

Randstad was founded in the Netherlands in 1960 and has more than 20 years of market experience in Singapore, with Asia Pacific operations in Australia, China, Hong Kong SAR, India, Japan, Malaysia, New Zealand and Singapore. Our team of local experts deliver a full suite of specialist permanent and contract recruitment services as well as insights-driven HR solutions to leading companies in the region.

We know from our heritage and experiences that real connections are not made from data and algorithm - they require empathy, intuition and instinct. It is here at this intersection between technology and humanity that we redefine the way we connect with our clients, candidates and partners - to deliver a true human experience.

Through the power of HR technology and the passion of our people, we help candidates realise their true potential and enable employers to sustain their success through strategic HR solutions across accounting & finance, banking and financial services, corporate & secretarial support, construction & property, engineering and manufacturing, supply chain & logistics, human resources, information technology, life sciences as well as sales, marketing & communications.

www.randstad.com.sg 

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