Call Centre Manager

  • Competitive
  • Singapore
  • Permanent, Full time
  • SGX
  • 22 Jan 18 2018-01-22

Manage the Call Centre team and day-to-day operations to improve customer service standards and customer experience.

  • Meet existing customer service standards  
  • Meet key performance indicators
  • Ensure prompt resolution of issues and provide solutions for improvements
  • Improve customer service standards for Call Centre and other channels
  • Participate in and support SGX initiatives and projects
  • Develop effective partnerships with stakeholders in the customer experience value-chain
  • Coach and develop staff