CX Scrum Lead, E-Business Manager (VP) CX Scrum Lead, E-Business Manager (VP) …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
CX Scrum Lead, E-Business Manager (VP)
The E-Business Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

  • Manage the development and execution of digital campaigns with an emphasis on managing the channel's budget, targeting strategy, execution, and creative strategy
  • Work closely with partners to ensure that they provide maximum value to delivering flawless execution and value-add strategic support
  • Develop a partnership and analysis framework to ensure optimal efficiency
  • Contributes to the channel's creative strategy and development across desktop, mobile, native, and social platforms
  • Update landing pages to account for product changes
  • Manage the testing and QA of assets for the accuracy, functionality, and flow of digital experiences and document as necessary to ensure flawless execution
  • Manage oversight of the compliance operations; ensure that the channel acquires and maintains required targeting, creative, and modeling compliance approvals
  • Work with key partners across the business including product management, marketing, legal, compliance, risk, and fraud teams
  • Manage multiple projects across several partners and facilitate projects to meet deadlines
  • Lead a team including all performance management and development to further best results for the business
  • Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • 6-10 years of experience
  • Banking or financial services experience
  • Excellent written and verbal communication skills, honest and direct in your approach to giving feedback
  • Impressive communication and presentation skills, including the ability to sell ideas to varying audiences
  • Advanced organization and time management skills
  • Proven leadership and supervisory skills
  • Utmost attention to detail especially as it pertains to following legal and compliance guidelines
  • A keen sense of curiosity and willingness to ask questions that can drive positive change
  • Proactively looking for ways to improve existing processes to drive efficiencies
  • An ability to make independent decisions, but a willingness to value and incorporate differing viewpoints into decision making

  • Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Product Management and Development

Job Family:
Digital Product Management

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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