CRM Business Analyst, Digital Transformation, Global Consumer Financial Services CRM Business Analyst, Digital Transformation,  …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 30 Nov 20
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 30 Nov 20
Competitive
OCBC Bank
CRM Business Analyst, Digital Transformation, Global Consumer Financial Services
- Support System Enhancements in CRM Systems, ideally on Pega platform
- Responsible to Plan and Manage Regression Testing
- Prepare Test Plan, Scope, Scenarios, Scripts and Data
- Supervise and Manage Testers and Review Test Results
- Support Pre & Post Implementation Activities including monitoring System Performance and following up on Issues Encountered by Users
- Track and Manage Production Issues including working with Users and IT to resolve them
- Track and Manage Production Administration changes, including working with Users and IT to resolve them

- Able to communicate and forge a relationship with multiple stakeholders: Product Owners, IT, and user groups such as Branches and Contact Centre


Qualifications
- Relevant experience as a Business Analyst working with Business Users and IT
- Sharp analytical and problem solving skills
- Good Written and Oral Communication Skills
- Good Team Player & Eager to Learn
- Ability to train Team Members
- Pega Certification will be an advantage

*LI-JT

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