• Based on experience
  • Singapore
  • Permanent, Full time
  • J.P. Morgan
  • 19 Apr 18

CIB Operations (Derivatives Ops) – Ops Desktop Workflow Lead – Singapore - Associate

  • 180006348
  • Singapore
  • Accounting/Finance/Audit/Risk

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.


Department Description: J.P. Morgan’s Corporate & Investment Bank (CIB) is global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Location Description: Singapore. A multicultural island-state, exotic and modern. A hub of finance and business. We’ve been here since 1964. It’s a great city to learn and grow, both professionally and personally. Singapore is a critical regional hub for us. Our Singapore Corporate Center in Changi opened in 2013, playing an important role as one of the firm’s critical Technology & Operations hubs around the globe. And we’re still investing. We get to work with many regional colleagues in countries such as Malaysia, Thailand and Indonesia. From Singapore, we offer various services ranging from investment banking to asset management. As a Center of Excellence, it’s also the hub for our regional technology, operations, compliance, cyber security and other services.


Job Description: The successful candidate will join a team delivering Ops Desktop which aims to create a post trade service that unifies business processes to deliver the right outcomes for our clients and the firm and a great experience for our employees. The role will be focused on the needs of the Derivatives Operations users & clients, and will work closely with other Operations groups and partner groups to design and deliver solutions that are scalable across CIB.


Key Responsibilities:

  • The role is focused on improving workflow for both structured and unstructured data through multiple channels including core applications, email and chat. The workflow incorporates the categorisation of all work, the urgency of the work leveraging sentiment, SLA’s and prioritisation logic, and rules & intelligence to support auto investigation & resolution of work. It will also include the need to link various work items for related processes which will lead to risk mitigation optimisation, improved clients service & efficiency.

  • Emphasis on the user & client experience and a need to measure current processes and subsequent improvements to processes in order to realise business value

  • Aim to realise business value incrementally with careful selection of pilot groups and processes that can then lead to rapid scaling & adoption of new capabilities

  • Develop close relationships with Operations, Product, UX Design & Technology, overseeing the collation and translation of user journeys into capabilities & technological specifications

  • Manage and track program of work to successfully meet project milestones

  • Measure and evaluate any project concerns and work to alleviate in a timely manner

  • Feedback project highlights, risks and issues to senior managers via clear and concise communications

  • Governance – establish and run regular governance forum across key stakeholders groups in partnership with the Ops Desktop teams. 

  • Partner with key business and technology representatives in order to drive business requirements, testing and overall delivery.

Key Skills:


  • Proven track record of timely delivery against business goals

  • Capacity to think laterally and understand the big picture

  • Self-motivated, enthusiastic with a great appetite to learn

  • Good relationship-building and interpersonal skills

  • Good communicator both verbally and written with ability to present to, engage and influence partners and escalate as required

  • Pro-active in problem solving and developing solutions

  • Ability to analyse data and produce insights that identify key issues and trends

  • Ability to work under pressure and prioritise work to deadlines

  • An interest and understanding of new technologies is an advantage

  • Prior experience and demonstration of project management skills is required

  • Ability to organize, prioritize and manage multiple pieces of work at any given time

  • Strong attention to detail


    This role is a rare and outstanding opportunity within JPMorgan and will offer the candidate the opportunity to join a newly formed high profile team and take a leadership role within the strategic projects group.


    Happy to talk flexible working. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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