CIB - Wholesale Payments Field Strategy Lead APAC, Executive Director CIB - Wholesale Payments Field Strategy Lead APAC,  …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
CIB - Wholesale Payments Field Strategy Lead APAC, Executive Director
As part of the Wholesale Payments (WP) Client Service and Implementation organization, the Field Strategy team manages complex global product solution launches, ensures global client coverage teams, our clients are prepared for change and designs end to end PSS and field readiness plans and migrations to new WP solutions are delivered with a great client experience. This function requires an experienced manager to lead our APAC based team. This position requires a senior manager who is results focused, articulate, highly organized, resourceful and self-motivated. The individual must be comfortable reporting in a matrixed organizational construct, prioritizing work in a fast-paced environment and have a strong understanding of Wholesale Payments Products, as well as excellent communication skills.

This leadership role includes:
  • Serve has single point of contact for Wholesale Payments (WP) Field Strategy (FS) for the APAC region understanding how the FS team works to:
    • Drive the commercialisation efforts of new WP products
    • Ensure client coverage teams and our clients are prepared for change (e.g., products, regulatory) - readiness, field communications and OneSource
    • Equip PSS and field teams with value proposition positioning skills and to prepare the field to be WP trusted advisors with their clients
    • Deliver a great client experience through successful migrations from old to new solutions
  • Act as Field Strategy ambassador to executive management and key stakeholders across WP product, Commercial Banking, CS&I, Sales, Marketing and other key partners
    • Understand success criteria for key stakeholder groups, and ensuring key performance indicators are measured to support overall objectives
    • Understand how disciplines across FS can support the region's business objectives
  • Serve as the local manager for the FS APAC team members responsible for Commercialisation, Change Readiness, Field Enablement and Migrations
    • Responsible for communicating local changes to the team (e.g. location specific changes for real estate needs, etc.)
    • Responsible for overseeing regional employee needs across FS disciplines and bringing the needs back to the matrixed managers as appropriate
  • Act as the International Change Readiness team manager
    • In addition to serving as the local manager across APAC FS resources, this role will also dive deeper into the Change Readiness function by working with the EMEA Change Readiness team to ensure both region's client coverage teams and our clients are prepared for change (e.g., products, regulatory) - readiness, field communications and OneSource
    • EMEA Change Readiness resources will have a dotted line (matrixed) reporting structure into this role
  • Report to executive management and key stakeholders on progress of Field Strategy initiatives
  • Provide APAC perspective to global FS leads for Commercialisation, Change Readiness, Field Enablement, Migrations Center of Excellence
This position requires understanding of Wholesale Payments products and solutions. This may include key concepts such as mobile apps, wallets, alternative payments and APIs across the payables, receivables, liquidity, digital, trade and merchant services landscape. This role will primarily provide leadership for the APAC region but will also be responsible for some initiatives which are global in scope.

Key responsibilities for this role include:
  • Oversee and manage the FS team based in APAC while closely partnering with the U.S. and global FS teams
  • Provide end to end oversight for team assigned Readiness projects, coordinating with key stakeholders and internal partners across multiple lines of businesses to ensure successful delivery of new solutions aligned to identified KPIs
  • Identify, track and drive completion of initiatives through reporting using established tools
  • Establish strong working relationships and proactively supports the needs of product partners, as well as key stakeholder partners within Field Strategy and across sales, service, onboarding, marketing, legal, compliance, risk and controls
  • Promote partnership and collaboration across stakeholders to successfully deliver based upon established key performance indicators (KPIs)
  • Assist in delivering stakeholder updates for management
  • Provide regional input into global methodology, process and tools for Commercialisation, Change Readiness and Field Enablement
  • Bachelor's degree or equivalent
  • Minimum of 10 years of experience in payments, technology, e-commerce or financial services. Merchant Service or Treasury Services/Payments migrations experience preferred
  • 5+ years of experience leading teams or initiatives through new product development and commercialization in the payments space, either as a product lead or as an operations lead
  • Track record of successfully running a large-scale wholesale project, merger integration or product integration, with specific experience establishing the strategy, defining the process, leading the execution, addressing product gaps or handling client escalations
  • Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred
  • Strong client management and executive-level communications skills
  • Experience working in a fast-paced and highly cross-functional organization. Prior experience with a consulting firm or an internal consulting/corporate strategy team, including managerial experience motivating and leading high-performing teams is advantageous.
  • Strategic thinker with the ability to reimagine and transform
  • Experience delivering complex process improvement and technology initiatives at scale, collaborating with multiple teams / functions, and driving change within large organizations
  • Strong end-to-end problem solving skills (defining problems, structuring and building quantitative / qualitative analysis, etc.)
  • Excellent communication and organizational skills, meticulous attention to detail
  • A passion for the client and employee experience
  • Ability to handle multiple priorities and produce successful results in a fast-paced environment
  • Demonstrated ability to manage tight delivery timelines, calmness under pressure and adapt to unexpected circumstances - capable of navigating in dynamic and complex organization environments
  • Strong analytical capabilities coupled with the ability to identify issues, gather and analyze data, obtain consensus and implement change
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