• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-04-23

CCB Client Onboarding Manager

CCB Client Onboarding Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18078376


CCB - Client Onboarding Manager

We're looking for a Client Onboarding Manager to join our world-class team

Our success in acquiring new client relationships, as well as expanding and retaining existing client relationships will be driven by our ability to consistently exceed our clients' expectations around service.  Client Onboarding Specialist plays a key role in delivering a remarkable Client Experience and helping CCB achieve success.  The successful candidate will act as the lead business representative throughout the building of a Client on-boarding journey that is reliable, repeatable and fast; enhancing both Client and Relationship Manager Experience.

Be a part of the work we do to enable progress around the globe

For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today's modern financial infrastructure-this gives us a level of unmatched expertise in tackling the world's most complex challenges and connecting across capabilities to enable lasting progress for our clients

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what's right.

Citi's Commercial Bank embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.

Successful candidates should demonstrate the following behaviors:
  • Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
  • Drives Value for Clients: Enables economic value and positive social impact for clients, companies, governments, and communities
  • Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients
  • Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi's vision and global strategy
  • Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks
  • Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
On a daily basis, the CCB Onboarding Case Manager will be responsible for:
  • Managing the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally (RM, Operations, BSU) and externally to the client
  • Developing a Client journey that is reliable, repeatable and fast, being the driving force for improvements
  • Being the single point of contact for internal partners and the Client: interacting with key teams to identify and remove bottlenecks;
  • Oversight and coordination of all onboarding activities, including:
    • Liaising with the client; providing support and guidance throughout the documentation/form completion process to ensure quality and completeness
    • Collecting Client information required to complete GFICD and Account Opening process, Know Your Customer (KYC) and Citi's channel access (Online Banking; FX Pulse etc.); liaising with internal teams as necessary to expedite
    • Reviewing and checking for completeness of Client's information and supporting documentation before submitting the case to Operations for processing
    • Coordinating and monitoring the Client onboarding to the point the cash account is open and Citi's channels access has been provided
    • Ensuring the Client is able to successfully activate accounts and trained to the tools required for Citi's channel access
  • Ensuring accurate and timely tracking of end to end Turn Around Time (TAT) and managing to agreed targets/SLAs
  • Ensuring Global and local compliance with all appropriate regulations, controls, banking and data privacy standards


A successful Client Onboarding Specialist has these skills:
  • In-depth knowledge of the Client Onboarding processes (Account opening/ KYC)
  • Multi-tasking and strong operational and process/procedural skills
  • Understanding of Compliance and Regulatory influences within the Client onboarding process
  • Excellent team player who is Client service oriented and creative
  • Strong PC skills: MS Office
  • Educated to degree level or equivalent
  • Minimum 3 years relevant experience - with background in financial services industry (Commercial Banking related experience is an advantage)
  • Strong interpersonal, influencing and presentation skills
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Demonstrated strong problem-solving and decision-making skills
  • Highly motivated and prepared to accept challenges