C2E Change Manager,Group Consumer Banking and Big Data Analytics Technology, Technology and Operations C2E Change Manager,Group Consumer Banking and Big  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
C2E Change Manager,Group Consumer Banking and Big Data Analytics Technology, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role is part of C2E (CBGT and Core Engine) team in area of Change Management to ensure successful change at the first attempt, minimize production risk exposure due to changes, and ensuring no impact and disruption caused by changes.
Responsibilities
  • Primary point of contact for Consumer Banking and Core Engine (C2E) Technology with Enterprise IT Change team to manage day-to-day change requests
  • Work closely with internal platform team, infrastructure teams, other internal technology teams and Outsourced Service Providers/Vendors to manage the enterprise IT Change Management process for C2E
  • Ensure all change requests are properly documented, reviewed and approved in accordance to the enterprise IT Change Management process
  • Conduct risk assessment for high/medium change requests with technologists and subject matter experts through change board meetings and represent unit at enterprise change board meetings
  • Acting as an escalation focal point for all stakeholders involved in the change management process for C2E.
  • Investigate non-conformance to the process and recommend remediation action plan
  • Identify and collect measurements to improve process effectiveness and efficiency
    • Reduction in disruptions to services, defects and re-work caused by inaccurate specification or poor or incomplete impact analysis
    • Reduction in unauthorized, backlog, unscheduled, emergency, reversed/failed Changes
    • Reduction in number of incidents attributed to Changes
    • Variation against Change estimates
  • Review Application Deployment Readiness prior to implementation in production environment
Requirements
  • Bachelor's Degree in information technology, Information Systems or Computer Science preferred with minimum 5 years working experience
  • Experience in applications Software Delivery Life Cycle is required
  • Experience in applications development or maintenance in retail banking systems is advantageous
  • Experience in Risk Management is advantageous
  • Certification in ITIL is preferred
  • Strong organizational, prioritization and root cause analysis skills
  • Good team player and strong interpersonal skills
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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