Business Support Team Lead (EcoSystem / GLF Risk, Compliance & Process) Business Support Team Lead (EcoSystem / GLF Risk,  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Business Support Team Lead (EcoSystem / GLF Risk, Compliance & Process)
Provides support to Ecosystem / GLF business in the following areas:
Risk & Compliance
  • Support Ecosystem & Digital Related Unit(s) within GLF on Compliance, Operational Risk, Technology Risk and/or Audit related matters
  • Manage a team of 1 2 Business Support Analyst
  • Champion / Lead all compliance, operational risk, technology risk &/or audit related matters for Ecosystem & Digital Related Unit(s) within GLF
  • Coordinate with RCU, ORM, BRMT, IT and relevant stakeholders (internal & external) on compliance, operational risk, technology risk &/or audit related matters for Ecosystem & Digital Related Unit(s) within GLF
  • 1 st level investigation for compliance, operational risk, technology risk &/or audit related matters.
  • Secondary support or backup coordinator for all other compliance, operational risk related matters for GLF
  • Act as bridge between GLF, Risk & Compliance, O&T group, IT support groups, card associations, NETS and vendors, where applicable, to understand compliance, operational risk, technology risk &/or audit related matters and find solutions to deliver the business objectives &/or resolve compliance &/or risk related issues

Process, Service-Related and Others
  • Lead or participate in Ecosystem or GLF Process improvement & Servicerelated initiatives
  • Backup and support Unit Manager and Team leads in SOM or MOS related matters
  • Support crossfunctional projects related to Ecosystem &/or Digital related compliance, operational risk, technology risk or audit related
  • Understand business requirements and propose endto-end system and operational solution to address compliance, operational risk, technology risk or audit related issues for Ecosystem &/or GLF related projects
  • Manage technical vendors on project basis, where applicable
  • Act as bridge between Ecosystem/GLF business users, O&T group, IT support groups, card associations, NETS and vendors, where applicable, to deliver the business solution or resolve operational risk related issues


Qualifications
  • Minimum Degree (any discipline)
  • Minimum 810 years of experience in Unsecured Lending or Credit Card Operations or Banking Operations or Compliance or Operational Risk experience
  • Broad knowledge or understanding of credit cards, unsecured loans or payments solutions would be an advantage.
  • Strong verbal communications, presentation, collaborative and teamwork skills
  • Able to communicate effectively with all levels of stakeholders, internal and/or external.
  • Able to lead, manage or influence others to achieve desired objectives &/or deliverables.
  • Able to provide creative or alternative solutions to address business problems and achieve desired outcome.
  • Able to make sound decisions without compromising or contravening any regulatory, compliance, operational risk or technology risk.
  • Team player and able to work independently
  • Able to thrive in teambased environment that is fast-paced.
  • Able to multitask
  • Analytical and possess problemsolving and organisational skills with ability to adapt quickly to changing priorities, roles and assignments.
  • Customer service focused, resourceful and detailed oriented and good follow through.
  • Strong ownership and accountability.
  • Committed to professional development, learning new skills and willing to take on new challenges
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