Business Analyst (Permanent / 6-month Contract) Business Analyst (Permanent / 6-month Contract) …

in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 26 May 20
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 26 May 20
Business Analyst (Permanent / 6-month Contract)
FWD spans Hong Kong, Macau, Thailand, Indonesia, Philippines, Singapore, Vietnam, Japan and Malaysia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD started operations in Singapore in April 2016, providing employee benefits insurance to corporate customers. In September, FWD launched its direct-to-consumer business and currently offers a suite of life and general insurance products including direct-term life, car, travel, personal accident and maid insurance. Leveraging technology, FWD provides insurance that is world beating in its simplicity and customer focus for connected people to take control.

If you're looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.


The Business Analyst you will be responsible for:
  • Works as fully contributing team member on important projects and activities of diverse scope with own discipline
  • Works under general direction within broadly defined framework
  • Continues to acquire specialized functional knowledge, more complex skills and operating practices
  • Builds collaborative work relationships across the organization and delivers solutions also to external customers on specific issues
  • Assumes responsibility for planning and executing assignments
  • Drives team work to resolve complex business issues through sharing in-depth knowledge and experience
  • Makes operational decisions on policies, tactics critical to the function's business success
  • Builds and maintains partnerships with key decision makers in customer organization
  • Assumes responsibility for delivery of quality outcomes of complex and business critical projects integrating client needs, strategic business goals of the function and financial objectives

Achievement against the following key performance indicators:

Delivery of projects/work requests to agreed:
  • Scope
  • Quality
  • Time

Key relationships other than those within reporting lines:
  • All business users and IT
  • Financial Institutions/Intermediaries
  • 3rd Party Vendors

  • Undergraduate degree
  • Postgraduate qualification is desirable
  • A relevant formal Business Analyst/Project Management qualification is desirable


Business Knowledge
  • Strong knowledge of Life insurance products like Term, Endowment, Investment Link, Whole life
  • Strong knowledge of Life Asia application preferred

Business Analysis Skills
  • Expertise in requirements gathering
  • Expertise in Requirements planning, management and communication
  • Highly proficient in solutions assessment and validation
  • Expertise in business process modelling and design
  • Experienced in the development of training materials and support of training delivery
  • Proficient in translating Business Requirements into test scripts

Technology Skills

  • Proficient with MS Visio
  • Proficient with MS Excel
  • Proficient with MS Word
  • Proficient with MS Project
  • Proficient with MS PowerPoint

  • knowledge Graphical User Interface (GUI), web graphical designs
  • Technical skills in Java & COBOL is a complement

Management Skills
  • Strong relationship management skills
  • Ability to manage teams on a day-to-day basis
  • Excellent stakeholder management, particularly managing expectations
  • Sound influencing and negotiating skills