BizConnect Service Manager for Commercial Service Centre
When you join us as a Service Manager, you will be professionally trained to build your knowledge in business banking products and services.
- You are responsible in providing prompt and after sales support to our large corporate customers and financial institutions.
- You are required to provide end-to-end service to our customers. These include business account enquires and transaction fulfillment (loans, time deposits and remittances).
- You are required to coordinate collaborative efforts with other internal stakeholders to provide solutions to meet customers' expectations
*LI-LW Qualifications Qualifications
- You should preferably have a degree or diploma with at least 3 years work experience in a Contact Centre, Banking or Customer Service environment
- A strong service mindset, with the ability to take ownership, in providing excellent service to customers
- Candidates, who are proficient in conversing in 2 or more languages, will have an added advantage
- Proficient in Microsoft Office applications such as Word, Excel and Powerpoint.