• Competitive
  • Singapore
  • Contract, Full time
  • OCBC Bank
  • 2019-04-21

Bank Officer for Account Services (6 Months Contract)

Bank Officer for Account Services (6 Months Contract)

A. Job Purpose
  • To handle daily processing/data input of customer requests on timely and accurate basis.

B. Core Functions & Responsibilities
As a Maker
  • Process/perform data entry for all verified requests on timely and accurate basis.
As a Checker
  • Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval
  • Escalate exception cases to Team Lead promptly.
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).

C. Other Duties & Responsibilities
  • Perform call to customer to validate on the instruction received.
  • Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
  • Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement.

D. Key Productivity Indicators (KPI)

  • Ensure that the team complete the processing within agreed SLA
Error Rate
  • Achieve zero human error and operating losses
Customer Service
  • Zero customer complaints / feedback
Fully conversant with process/ SLAs/ regulatory requirements

Preferred skillset: Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
  • Excellent interpersonal, communication skills
  • Ability to work as a team and multi-task