• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 22 Apr 18

Associate, eCommerce Client Services

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

We are currently looking for a motivated and hardworking professional to join the Asia eCommerce Client Services team.

Responsibilities

Supporting customers from a wide international client base (institutional and corporate):
  • Working with processes (from a business support perspective)
  • Incident & crisis management
  • Client training
  • Issue prioritisation and resolution
  • Static data management
  • Change management
  • Handling client feedback
  • Fault tracking and remediation

Analysing complex pricing, risk & execution problems
  • Understanding of price discovery and execution process
  • Understanding of system risk controls
  • Understanding of FX risk mitigation

Able to confidently communicate with
  • Senior stakeholders in Trading and Sales
  • Technology Support and Development teams
  • ECNs, vendor platform

Ability to provide updates that are brief and to the point for senior management

Strong strategic thinker with a track record of innovation and transformation to support business growth.

Requirements

The successful candidate will need to be of graduate calibre and posses the following skills:
  • FX eCommerce domain experience, as well as experience of other asset classes
  • Track record of serving clients with client support background in a high pressure environment
  • Excellent communication skills
  • Excellent troubleshooting skills
  • Knowledge of single-dealer platforms and multi-bank portals
  • Real-time trading systems knowledge required
  • Understanding of desktop PC technology
  • Understanding of FIX API technology






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