Associate / Analyst, Chatbot Engineer, Tech Services, Technology and Operations
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
- Provide efficient, effective, and timely annotation support for unknown utterances, false positive and new utterances
- Creating and maintaining testing issues in JIRA or any other tool as stipulated.
- Produce detailed status reports, track action, and write minutes and manage progress meetings, so that all stakeholders are aware of progress and any challenges.
- Understand of use cases (in chatbot) and end to end flow of new rollout (Training will be provided)
- Preparation of test data as required to support effective testing.
- Collaborate with tech and end users on issue resolution.
- Support ad-hoc support for operational tasks and customer experience related projects.
- Perform work with minimum errors and inaccuracies with limited supervision.
- Flexible and willing to support other duties as assigned.
- Education - Diploma or bachelor's degree preferably in business or Computer Science IT
- At least 2-3 years working experience in IT.
- Excellent command of Microsoft Excel, PowerPoint, Outlook Word.
- Knowledge of Microsoft SharePoint is a plus.
- Detail-oriented with excellent organizational skills.
- Good team player and must be able to interact with team members at all levels to manage and complete varied projects and assignments.
- Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
- Motivated, self-starter with analytical mindset.
- Experience working on Jira, Confluence will be an advantage.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.