Associate Engineer Associate Engineer …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Associate Engineer
Responsibilities :
  • Technical expert in one or more technologies.
  • Member of Tier 2 Incident Management team. (incident management, incident review and root cause analysis)
  • Receiving and resolving complex issues and meeting customer needs.
  • Work with customers from around the world.
  • Required to perform 24x7 shift duties and with occasional standby for ad-hoc activities.
  • Continually learn about in-depth networking issues and strive to achieve excellence
  • Liaise and coordinate with SingTel Business Units and Overseas Telco on service level maintenance.
  • Liaise with vendors to troubleshoot Customer Premise Equipment such as routers and switches (Cisco & Juniper).
  • Technical escalation point Global Corporate Customers, internal operations staff and SingTel Global Office on service maintenance.
  • Escalate to Tier 3 for any new issues and issues without known solutions.
Requirements :
  • Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience.
  • Good team player with excellent communications skills.
  • Need to possess good attitude towards understanding customer requirement and understanding the issues clearly.
  • Must be customer oriented and be able to handle difficult situations.
  • Expertise in IP Routing protocols such as BGP/OSPF/ISIS etc.
  • Expertise in MPLS and WAN & Ethernet technologies.
  • Expertise in QoS and Traffic Engineering.
  • At least 6 years of relevant experience in the IT/Telco industry supporting ISP/Large Enterprise
  • Possess industry standard certifications such as CCNP/CCIP/JNCIP/JNCIS
  • Knowledge of ITIL processes and methodologies. Good to have ITILv3 certification.
  • Hands on expertise in Juniper, Cisco routers and switches.

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