Provisioning and de-provisioning System & Cloud accounts for customers
Deploying, managing, and operating System & Cloud environments
Maintaining Day-2 Ops of System & Cloud based on operational best practices
Keep technical documentation up to date
Support data/service migration projects
Manage System and Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.
Ensure service level meets the requirement. Implement action plan when required.
Monitor System and Cloud Infrastructure according to standard operations procedures.
Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Support root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
To provide 24x7 Support .
Education and Qualifications
Diploma in Computer Information Systems or related field.
