• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 28 Nov 17

Associate Director, Change Management, FCRMP

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Responsible for supporting the delivery of change within the FCRMP Programme. The role works closely with senior Change Management specialists to support a project and/or a number of initiatives within the programme.
The job holder will be responsible for:
* Undertaking change analysis to identify change impacts and impact management solutions;
* Working closely with change specialists and the business to support effective delivery of business change as it relates to assigned projects;
* Coordinate change management activities to support project delivery.

Key Roles and Responsibilities

Programme Support
  • Work closely with change and communication specialists on assigned projects to support the preparation of CM deliverables, including administrative support and stakeholder engagement
  • Complete change management analysis related to people, systems and process changes, including data gathering and translating data into meaningful information for the purposes of training and engagement
  • Participate in peer reviews to ensure consistency and quality standards are met within the team
  • Work closely with change specialists and the business to support effective delivery of business change
  • Provide coordination support for change management activities across assigned projects
  • Track change deliverables and resourcing across the FCRMP Programme, including stakeholder tracking

Champions Change Management
  • Assist FCRMP projects in preparing key change deliverables, including stakeholder analysis and impact assessment
  • Provide support to project staff on managing change
Risk Identification and Mitigation
  • Highlight change risks to members of the CM Practice and help mitigate them
  • Support change management strategies and plans for assigned projects
  • Participate in change management planning to support the development of the overall Change Management Strategy and Plan.

  • Ensure that key changes (introduced as part of the FCRMP) are implemented in a manner that ensures business readiness and successful handover to BAU (in region/country), in coordination with the project team/s

  • Document and maintain all core documents, including policies/processes/DOIs

People and Talent
  • Support FCRMP Change Management peers through QI processes, including but not limited to peer reviews
  • Apply good/best practice in developing and delivering change management approaches and deliverables

Risk Management
  • Understand relevant aspects of systems used for FCC purposes, including CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management

  • Propose improvements, enhancements and simplifications where appropriate

Project/Change Management
  • Develop and/or implement change management methodology and capabilities
  • Provide project management support
  • Provide subject matter expert advice, guidance and support to the project managers on managing change

Regulatory & Business conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Support the CM function to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
  • As per the relevant Stakeholder matrix and individual Projects' stakeholder analysis

Qualifications and Skills

Target Proficiency Level:
Manage Change
Manage Projects