Associate, Collaboration Engineer, Technology Services, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 25 Apr 19

Associate, Collaboration Engineer, Technology Services, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Support Operations and Project activities on CUS Voice infrastructure including:

  • Monitor Daily Incident tickets and assign / direct to L1 team to handle
  • Provide guidance to end users on phone usage / features / configurations
  • Perform troubleshooting and analysis of any major issues / direct vendor L3 for resolution
  • Lead and implement Cisco related voice projects and initiatives
  • Design / Architect new solutions based on user requirements
  • Documentation of relevant technical environment / processes for future reference


Requirements

Work Experience

  • Minimum 8 years of continuous exposure to Cisco callmanager platform
  • Minimum 2 years experience leading and guiding L1 staff
  • Have implemented at least 2 major Cisco callmanager upgrades in past 5 years
  • Able to troubleshoot and isolate complex technical issues involving multiple platforms (eg Nice recording)
  • Able to design / architect new solutions , based on the constraints inherent in any environment


Professional Qualification

  • Minimum CCNP collaboration with a plan to certify to CCIE within the next 2 years
  • Minimum degree holder in IT related courses
  • Other Service management certifications (preferred)


Work Hours

  • Regular attendance at work during the day ( 8.30am to 6pm , Mon to Fri) , but due to the
  • IT nature of work , commitment to work the night hours (10pm to 6am) on weekdays and weekends is mandatory . Suitable rest will be arranged for such work.


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.